Blogs

A cup with Wee Chin Ning, Head of Healthcare Cluster, NTUC LearningHub

By Steven Lee, Brand & Communications, NTUC LearningHub

When you meet Chin Ning, Head of Healthcare Cluster at NTUC LearningHub (NTUC LHUB), the first thing that comes to mind is her upbeat energy and ready smile. But in this conversation, I got to see a different side of her—one that reveals the depth of her passion for people, learning, and the purpose that drives her every day.

Her professional journey has come full circle. In 2005, she joined NTUC LHUB as one of its earliest employees, at a time when the organisation was still finding its footing.

“I was employee number forty-seven!” she exclaims. “Back then, there was just a tiny counter, a sales team of two, and a small group of us who believed deeply that learning could change lives.”

Those formative years were grounded by possibilities and big dreams. “We were laying the foundation for something bigger: client relationships, training frameworks, industry networks,” she recalls. “It was lean, but exciting and fulfilling to watch something new take shape.”

After four years, curiosity led her elsewhere into the world of biotechnology.  She joined a company working on medical devices, including a transdermal patch designed for cancer patients. “I was involved in everything: product knowledge, compliance, market strategy,” she explains. “I worked closely with scientists and medical professionals and wore multiple hats there.”
 

A Return to Purpose

In 2019, while she was travelling across the region for work, a call from her former NTUC LHUB mentor changed everything.

“She told me there was a gap in the Healthcare Cluster, and asked if I would consider returning,” Chin Ning recalls. “She was a cancer survivor herself, so healthcare was deeply personal to her. Her conviction moved me.”

At the time, NTUC LHUB’s healthcare division was undergoing transition. “There was a leadership void and the team needed direction,” she says. “I knew it would be a challenge but I felt ready for it.”

For Chin Ning, coming back to NTUC LHUB wasn’t simply about career progression; it was about coming home to a purpose that aligned with her values. “When you find work that connects your head and your heart,” she says softly, “it feels less like a job and more like a calling.”

Her initial goal was pragmatic—to strengthen the business. But as she re-immersed herself, the mission quickly became larger: to cultivate the people who empower Singapore’s healthcare system.
 

Resilience in Crisis

That mission was soon tested in ways no one could have anticipated.

“When COVID hit, everything changed overnight,” she recalls. “Hospitals were full, manpower was in short supply, and the uncertainty was overwhelming.”

Her team immediately became part of the national response, working with the government to train support staff. “There were long hours, logistical hurdles, and constant pressure. But we knew the stakes—it was about life and death,” she remembers grimly.

However, those months remain etched in her memory. Eventually over 16,000 individuals were trained as Safe Management Officers to support Singapore’s safe reopening during COVID, and a five-day Basic Care Support Training was developed, equipping more than 4,000 Swabbers and Swabber Assistants for deployment at community and treatment facilities.

“It was exhausting, but also deeply moving,” she says. “I saw how training could save lives. It reminded me that education isn’t just about employability—it’s about resilience. Everyone played their part. We were proud to stand alongside Singapore’s healthcare community during that critical time.”

The experience also redefined leadership for her. “When you’re in a crisis, people don’t look for perfection. They look for steadiness instead. I learned that being calm and compassionate can sometimes be the most powerful thing you can do.”
 

Empowering Learners, Shaping the Future of Care

Today, Chin Ning leads a team that designs and delivers training programmes across the healthcare sector—from entry-level roles to advanced care management. Her mission is clear: to nurture professionals who are not only competent, but compassionate.

“We train everyone from new entrants to mid-career switchers,” she says. “Each learner has a story. Some want a fresh start; others want to give back. What unites them is a sense of purpose.”

She lights up when speaking about learners whose journeys she helped shape. “One of them, Shanice, came from an IT background and joined our SGUnited Skills programme for Health Coach and Community Care. She made a complete switch into healthcare, and now mentors others who are walking the same path back here at NTUC LHUB. Her courage inspires me and now she’s an integral part of our team, paying it forward.”

Stories like Shanice’s, she says, are the heart of her work. “When someone discovers their calling through learning—that’s the moment everything makes sense.”

Chin Ning believes the healthcare workforce of tomorrow must blend human empathy with technological fluency. “As AI and digital systems transform care delivery, we also train learners in technology—from data literacy to telehealth solutions— because the healthcare sector needs to be efficient and future-ready,” she explains. “But caring for real people will always require the human touch. Machines can support care, but they can never replace it.”
 

Leading with Heart, Learning for Life

To Chin Ning, lifelong learning is both a professional necessity and a personal philosophy. “The healthcare landscape is evolving rapidly,” she says. “Patients are more informed, technology is advancing, and expectations are higher. To keep pace, learning must be continuous.”

Her approach extends beyond skill-building to encompass preventive health and community well-being. “We often talk about lifespan, but what truly matters is health span: the years we live well,” she says. “That requires awareness, mindset, and daily habits. Training can influence all three.”

She champions initiatives in active ageing and community learning, believing that education keeps people socially and mentally engaged. “I’ve seen older adults flourish when they stay connected,” she shares. “Health is not only about the body; it’s also about belonging.”

Working in healthcare has also deepened her perspective on life. “When you see people at their most vulnerable, you begin to value things differently,” she reflects. “You learn patience. You learn gratitude. You realise progress isn’t always measured in numbers.”

Her advice to aspiring healthcare professionals is simple yet profound: “Use your head to make sound decisions but never forget to lead with your heart.”
 

Finding Joy Beyond Work

Outside of work, Chin Ning embodies the very lessons she advocates. She believes deeply in social prescribing: the idea that well-being is strengthened through purposeful activity and connection.

“I make time to travel,” she says, her expression softening. “Whenever possible, I bring my parents along. We explore new places together. It’s about creating memories and living without regrets.”

When she’s not travelling, she finds joy in the everyday—catching up with friends, walking in the park, or discovering new cafés. “It’s not about doing something grand,” she says. “It’s about staying engaged with life.”

To her, wellness is holistic—physical, emotional, and social. “Health isn’t just about diet or exercise,” she says. “It’s about having a sense of community, being able to talk, to laugh, to belong. That’s what keeps people well.”
 

Looking Ahead – Building a Healthier, More Inclusive Singapore

As she looks to the future, Chin Ning envisions NTUC LHUB continuing to play a pivotal role in shaping Singapore’s healthcare workforce. “We are preparing for an ageing population, digitalisation of care, and new expectations of service,” she says. “That means our training must evolve continuously.”

Her dream is to build a healthcare learning ecosystem where skills, empathy, and inclusion intersect. “We want every learner to see themselves as part of a bigger picture, contributing not only to the system, but to society.”

She believes the future of healthcare is collaborative. “It’s not just about hospitals or professionals. It’s about families, neighbours, and communities who look out for one another.”

“It’s never about one person. Everyone plays a part in building an inclusive, caring community,” she says with much conviction.

And her message to all learners, whether aspiring nurses, caregivers, or curious citizens is clear: “Be prepared for anything. Life is unpredictable. But when we learn together, we grow stronger together.”

Chin Ning’s words linger long after our conversation ended. It is a stark reminder that at the heart of every system, every skill, and every success, lies the simplest of human truths: the importance of care and concern for others.
 

Reach out to our Skills Consultants to find out more about how you can transform your life through learning today!

A cup with Tay Ee Learn, Assistant Chief Executive and Chief Sector Skills Officer, NTUC LearningHub
By Steven Lee, Brand & Communications, NTUC LearningHub

What does it take to steer workforce transformation in an era marked by uncertainty and change? For Tay Ee Learn, Assistant Chief Executive and Chief Sector Skills Officer at NTUC LearningHub, the answer lies not merely in strategic foresight or business acumen, but in an enduring belief in people, purpose, and the quiet discipline of continuous learning.

From military barracks to corporate boardrooms, his journey traverses different terrains. Yet, what binds it together is not just a distinguished resume, but an unrelenting curiosity and a steadfast conviction that lifelong learning is not an aspiration, but something we can all strive towards.

When you think of a senior leader in a local training provider, you might expect someone methodical and perhaps a little distant—but meeting Ee Learn quickly dismisses that notion. His assured presence, shaped by years of leadership, is matched by an unmistakable ease in the way he speaks: witty and approachable.

“I was one of those playful students,” he says with a grin, when asked about his childhood. “Not exactly top of the class. But I always tried my best.”

In that humble moment, I realised—this is not a story of someone who always had a master plan, but of someone who kept showing up, learning, and never turning down a good challenge.

Lessons Beyond the Classroom
In revisiting his youth, Ee Learn paints a portrait that feels refreshingly candid and grounded.

He was, in his own words, “one of the boys who should have studied harder.” In school, he often found it difficult to focus on academics, more drawn to football and time with friends than to textbooks. “I was easily distracted, and definitely not at the top of the class,” he admits.

“Sometimes I scraped through, sometimes I fell short—but I always tried to give my best. I wasn’t failing badly, but I wasn’t excelling either,” he shrugged. “I was just coasting along.”

Yet, what stayed with him were the teachers who refused to give up on him. “I still remember one teacher pulling me aside and saying that I can do better if I just put my mind to it,” he says.

Those moments, though small, gave him confidence that he was capable of more than his report card suggested.

Interestingly, leadership was never the end goal during his early years. “Not really,” he admits with a smile. “I was more focused on being a team player and helping the team succeed, rather than the role I played.”

These early experiences laid the foundation for his lifelong belief that education is more than just the transfer of knowledge. It is about belief, opportunity, and unlocking human potential. That perspective would later become central to how he leads.

Leadership Forged in the Field
After his studies, Ee Learn signed on with the Singapore Armed Forces (SAF), beginning what would be a 20-year military career. There, he learned to lead not through authority alone, but through adaptability, empathy, and strategy. His perspective truly shifted.

“My outlook about growth and responsibility changed somewhat, as I was no longer just representing myself but that of the SAF—and even Singapore,” he reflects. That realisation pushed him to take his development seriously.

One mission in particular still stands out vividly in his memory. “When I was a young officer, my small team was attacked, and we lost all our equipment,” he recalls. “Our mission was critical to the success of the entire battalion, and I had to step up and find a way to lead the team, solve the problem, and complete the mission.” Against the odds, he managed to rally his men, recover the necessary equipment from the enemy, and see the mission through. “We pulled it off, and the battalion achieved success.”

Moments like this forced him to transition from simply doing his role well to taking ownership of others’ success. Yet Ee Learn downplays it with humility. “I’m not sure how it happened,” he said with a laugh. “I guess I just had to step up, do my best, and not let the team down. Lucky for me, my team always stepped up to cover my six whenever I didn’t meet the mark.”

“In life, you don’t always get the luxury of choosing your team. You work with who you have,” he explains. “That taught me a lot—especially about people motivation and resourcefulness.”

His military career saw him move across domains—from infantry to artillery, logistics to IT, training to transport. The variety gave him a breadth of operational exposure. “It was never just about systems,” he says. “It was always about the people.”

It was not just the scale of responsibility, but the clarity with which he recognised that even in structured institutions, leadership is deeply human. It made me reflect on how often we overlook the emotional intelligence needed to lead effectively.

Leaping into the Private Sector
Many might have expected him to remain in the comfort of a familiar system. But for Ee Learn, growth came from the willingness to start over.

After two decades in uniform, he stepped into the private sector. “I wanted to try something new, to experiment and learn. The private sector was a new oasis.”

It was a deliberate pivot, one driven not by dissatisfaction but by curiosity. His next chapters spanned industries as diverse as aviation, logistics, sustainability, and consultancy.

He remembers sitting in meetings where acronyms flew past him, the jargon of business strategy and shareholder reports making him feel like a rookie again. “It was like learning a new language all over,” he says. There were moments of doubt—times he wondered if he had made a mistake. But instead of retreating, he reframed the discomfort as fuel. Every new project, every corporate culture shock, became another learning curve he was determined to climb.

“It wasn’t easy,” he reflects. “But I wanted to start over. Embracing the discomfort made me sharper. It gave me a much wider lens on how the world operates.”

Purpose in Action at NTUC LearningHub
At NTUC LearningHub, Ee Learn has found not just a platform, but a purpose to weave together his wealth of experience in service of workforce transformation.

Today, Ee Learn brings together all the threads of his experience to drive sector-based upskilling strategies across industries like healthcare, sustainability, retail, and more.

But he sees his role as more than strategic. “My real role is to find the social motivation behind learning,” he explains. “It’s not just about skills. It’s about helping workers move forward in life.”

His core belief? That business transformation must precede workforce transformation.

“We can train all we want, but if the business isn’t changing, then it’s just transactional. We must design learning to move with the business. That’s when it sticks.”

This perspective has guided how NTUC LearningHub engages with employers, regulators and unions to ensure training solutions are relevant, practical, and future-focused. It also reflects a deeply human view of upskilling—not as a checkbox, but as a lever for social mobility.

Embodying the spirit of lifelong learning, Ee Learn chooses to remain a student of the world. Despite his position, he doesn’t pretend to have all the answers. In fact, he considers himself “a jack of all trades, master of none,” and says so without apology.

“That’s the challenge at the top. You have to stay curious,” he says. “Especially here at NTUC LearningHub, where every sector we serve teaches you something new. That’s why you need to stay hungry. Because once you stop learning, you stop growing.”

For Ee Learn, being a generalist isn’t about knowing less, but about being curious enough to know more. It’s about connecting the dots across disciplines, industries, and people. And it’s also about encouraging others not to get stuck in their silos. “Many people get so caught up in their own domain or specialisation that they forget to look up and see the bigger picture,” he observes. “Lifelong learning keeps you adaptable, and adaptability is what makes you valuable.”

As leaders we must evolve too. “We can’t fall into the trap of thinking we’ve arrived. We need to adapt not just for the job, but for ourselves.”

The Man Off-Duty
Beyond the boardroom, Ee Learn remains anchored by simple joys—chief among them, football.

Ee Learn finds balance on the football pitch—or these days, in front of the screen as a lifelong Liverpool fan. “It keeps me grounded. Football reminds me that you don’t win alone,” he shares. It’s a sentiment of teamwork that echoes through his story.

Finally, his life philosophy? “YOLO,” he says, smiling. “You Only Live Once! Life’s tough. But it’s a series of choices. You just have to live it—with no regrets.”

As our conversation drew to a close, I asked him what lies ahead—and as always, his focus remained outward, not inward.

“It’s always about the people,” he says. “About helping others discover what they’re capable of. That’s what drives me.”

Just like his teachers once did for him.

One thought stayed with me: in a world that’s always racing toward the next milestone, perhaps the most powerful thing a leader can do is to slow down, listen, and help others move forward.

Reach out to our Skills Consultants to find out more about how you can transform your life through learning today!

A cup with Lai Yoke Lian, Head of Urban Systems and Connectivity, NTUC LearningHub
By Steven Lee, Brand & Communications, NTUC LearningHub

When I first met Yoke Lian, I didn’t know what to expect. We sat down for kopi and at first, she seemed almost reserved. I expected an engaging conversation—but what I didn’t expect was how different she came across in a one-on-one setting. Known in the office for her upbeat personality and cheerful presence, she was surprisingly introspective as we chatted. It wasn’t that she was quieter, but there was a reflective depth in her tone, as if opening up a seldom-seen side of her.

Beneath her composed exterior lies the heart of someone who has forged her own way forward—an ex-auxiliary police officer, APO Instructor, Aviation Security Trainer, and now, the Head of Urban Systems and Connectivity at NTUC LearningHub (NTUC LHUB).

As we chatted, I began to piece together the layers of her life—each more extraordinary than the last. Her story is one of grit, growth, and an unwavering belief in lifelong learning.

Breaking Barriers: A Foundation in Resilience
Long before her time in corporate corridors, Yoke Lian was walking a very different path. She took her first professional steps in the security sector—an industry known for its intensity and typically male-dominated environment.

“I was drawn to the structure, the action,” she shared. “I wanted to prove I could thrive in that world.”

As one of the few women training to carry firearms, Yoke Lian quickly learned to hold her own. Starting out as a contract auxiliary police officer, she worked tirelessly, steadily rising through the ranks. Over 13 years of perseverance, dedication, and consistent performance, she earned the title of Staff Sergeant.

Being one of the few women in the field wasn’t easy. “In the beginning, I definitely felt like I had to work twice as hard to be taken seriously,” she admitted. “There were times I questioned if I belonged. But I focused on doing the work well and earning the respect of my peers.”

Her hard work and determination paid off, ultimately earning her the respect and position she had worked so hard for.

One of her most unique assignments?

Serving as part of the security detail at high-profile events such as Chingay and the IMF conference—where high-net-worth individuals and dignitaries were in attendance. These roles demanded vigilance, precision, and the ability to stay calm under pressure.

Eventually, she transitioned into training roles, where she was responsible for planning basic recruit training, liaising with internal and external parties, and managing schedules.

Yoke Lian didn't just participate in the action—she helped run the show.

It was during this time as an instructor that her passion for people development started to emerge. Training new recruits sparked something deeper: the joy of helping others succeed. This experience ignited her desire to transition from front-line duties to a more people-centric path in adult education.


“Seeing someone grow in confidence, knowing you played a part in that—it’s powerful,” she said. She recalled one recruit who was painfully shy during their first few days, barely making eye contact. "I remember encouraging him to speak up during aviation security training, and by the end of the course, he performed well and was certified as Aviation Screening Officer. That transformation—it stays with you."

As she spoke about her transition from front-line roles to becoming a trainer, it was clear she was driven by something deeper than just professional growth. There was a palpable passion for developing others, for sharing her knowledge, and for contributing to a larger purpose.

Her tenure was filled with multi-faceted roles. I found myself intrigued by the diversity of her experiences. Yet, despite her impressive career, she didn’t come across as boastful. There was no air of arrogance, just a quiet pride in the work she’d done and the people she’d helped along the way.

From Security to Skills Training
In 2008, she made a significant leap, joining NTUC LHUB initially to support training in the manufacturing sector before pivoting to the security training portfolio. The shift from tactical ground duties to backend administration was daunting. While the setting was different, she found some familiar ground in the skills she had honed in her previous role—managing rosters, coordinating deployments, and handling operational logistics. “In some ways, the work wasn’t entirely foreign. I was used to coordinating moving parts and ensuring things ran smoothly. But at LHUB, the context was completely new—training programmes, client requirements, curriculum—it was a different kind of complexity.”

“I had to start from scratch,” she admitted. “But I realised my prior experience managing operations helped me juggle logistics and stakeholder needs effectively.”

The work was challenging and unfamiliar—business development, client management, curriculum planning. Yet, Yoke Lian remained undeterred.

“I told myself, if others can do it, I can too,” she says with quiet conviction.

Facing steep learning curves, Yoke Lian chose not to stay stagnant. She upskilled relentlessly—earning ACTA certification, then a diploma and degree in Business Management, which helped her in managing prospective clients and stakeholders. Coming from a non-tertiary background, this academic pursuit marked a personal milestone.

“I didn’t want to feel limited. I wanted to grow,” she enthused.

Yoke Lian’s efforts paid off. Her ability to balance technical know-how with business acumen began to take shape. She built relationships with stakeholders, unions, and learners alike. She listened to feedback from the ground and responded with practical, learner-centred solutions.

One example of how her upskilling paid off was her ability to push the boundaries of what security training could look like. Drawing on her industry experience and new understanding of workforce trends, she helped expand the scope of NTUC LHUB's offerings to include areas like technology-enabled security and digital surveillance.

"Security isn't just about boots on the ground anymore," she said. "We now train officers to understand data, use tech platforms, and work alongside automation."

With her newly acquired business acumen and qualifications, she was able to bridge operational insights with strategic thinking, particularly in workforce transformation efforts. "Having walked the ground myself, I understood the challenges learners faced. That helped me shape training that was practical, grounded, and relevant," she shared. She brought with her a unique lens: operational experience, empathy for learners, and a solutions-first mindset.

A Leader Still Learning
Yoke Lian’s career has been one of constant reinvention. Transitioning from security to leading other sectors at NTUC LHUB, she’s faced a new set of challenges requiring a completely different skillset. Initially, her work in security required a sharp focus on coordination, logistics, and operational management. But as her career expanded, so did her responsibilities—and with that, the need for entirely new capabilities.

When she took on the role of leading sectors beyond security, including urban systems and connectivity, she found herself in uncharted territory. "I was moving from a well-established industry with a clear operational framework to areas where the challenges were more dynamic," she said. "The skills required to lead were no longer just about managing people and resources. I had to think more strategically, address complex problems, and guide my team through uncertainty." The transition wasn’t without its challenges. However, Yoke Lian approached this head-on, upskilling herself in areas like data analytics, AI, and business management to help her navigate the fast-evolving landscape.

A memorable moment that stands out was during a crucial project, where her team was tasked with supporting the launch of SGUnited Skills programmes during the pandemic. The complexities were immense, but with her newly developed strategic mindset, she navigated the situation by ensuring that her team stayed aligned with NTUC LHUB’s mission while being adaptable in the face of unpredictable circumstances.

"I remember the urgency of the situation," she said. "We didn’t have all the answers, but we worked together to find solutions and deliver results for the workers who depended on us." That experience demonstrated just how much she had grown into her role and how crucial her ongoing learning journey was.

Even though Yoke Lian has been with NTUC LHUB for more than a decade, her drive to stay is rooted in the constant opportunities for growth and learning. “The learning never stops here,” she shared. "I’ve been fortunate to evolve with the company, but it’s the learning that keeps me engaged. Every day presents new challenges, and that’s what keeps me coming back.” For Yoke Lian, staying at NTUC LHUB isn’t about comfort; it’s about the opportunity to keep evolving, both personally and professionally. The diverse sectors she now oversees demand fresh perspectives and creative problem-solving skills, and she thrives on this.

Her ability to adapt and remain engaged, despite the years spent at the same organisation, speaks volumes about the impact of continuous learning. At NTUC LHUB, she's not just climbing the corporate ladder—she’s constantly reinventing herself and, by extension, her role. This willingness to grow and learn reflects her belief that no matter how far one has come, there is always more to learn.

In essence, it’s the growth that keeps Yoke Lian at NTUC LHUB, not just the role itself.

Finding Solace and Strength in Nature
Outside of work, Yoke Lian’s sanctuary is the natural world. A nature enthusiast at heart, she finds rejuvenation through hiking and travel.

“Nature teaches you patience and endurance,” she shares. “Whether it’s trekking up Mt. Fuji or walking through Hort Park, it reminds me to pace myself.”

For her, hiking is more than a hobby—it’s a metaphor for life: knowing when to push forward, when to pause, and how to navigate the steep climbs and quiet moments. Her solo travels have taken her across Asia, and each journey brings back new perspectives on resilience, self-discovery, and the importance of embracing the unknown.

Her advice for aspiring professionals?

“Adopt a growth mindset. Don’t be afraid to ask, to learn, or to fall.”

I remember thinking to myself, “This is a person who has truly lived.”

Yoke Lian wasn’t just speaking about achievements in the abstract; she spoke from lived experiences, of trials and triumphs, of persistence in the face of adversity. Her story wasn’t one of a typical career progression; it was a dynamic journey shaped by resilience, adaptability, and a constant drive to learn and grow.

Reach out to our Skills Consultants to find out more about how you can transform your life through learning today!

A cup with Liew Wai Loon, Team Manager, E-Sales, Consumer Sales, NTUC LearningHub
By Steven Lee, Brand & Communications, NTUC LearningHub

As I sit down with Wai Loon in a cosy café near NTUC LearningHub (NTUC LHUB)’s main branch, he greets me with a warm smile. His innate zest for life is clear. Even before the conversation begins, what strikes me most is the sense of purpose he exudes — a blend of humility, confidence, and unshakeable positivity.

One of the team leaders in NTUC LHUB’s consumer sales division, Wai Loon’s life is a tapestry woven with threads of adversity, creative pursuits, and an unwavering commitment to lifelong learning.

Sowing the Seeds through Hardship
At the heart of Wai Loon’s journey is his belief in the philosophy of ‘Karmic Seed’, a Tibetan principle emphasising generosity and intentional action. However, his philosophy towards life was not formed overnight.

Wai Loon’s journey began with a series of difficult yet transformative experiences in his early career. Working in a sales and marketing role at a private organisation dealing with the elderly, Wai Loon found himself facing financial stress and job instability in an environment that was not the most conducive for his personal growth.

Despite this, he found meaning in supporting the vulnerable who relied on him, which gave him a sense of purpose. With colleagues being laid off, Wai Loon persevered, even travelling to expand the organisation’s business overseas while grappling with uncertainty.

Rather than becoming disheartened, Wai Loon chose to reflect on his actions and decisions, believing that every challenge was a lesson in growth. His belief in planting good seeds for the future kept him going.

These reflections led him to a profound understanding: he wanted to channel his efforts toward empowering others. Inspired by the ‘Karmic Seed’ philosophy, the principle of ‘helping others to achieve what you want for yourself’ resonated deeply with his own struggles and successes, shaping his professional and personal relationships.

This eventually inspired his transition to NTUC LHUB, where he could help workers through learning and skill development—a mission that aligned perfectly with his values.

“Whatever I want, I help someone else get it first. Whatever I don’t want, I stop doing it to others,” Wai Loon shares. “种子开花了,” he quips, which means, “the seeds have blossomed.”

Blossoming into a New Role
One of the most memorable experiences for Wai Loon was the guidance he received early in his journey at NTUC LHUB. His supervisor, recognising his potential, provided him with guidance on navigating the complexities of his role. Through candid feedback and unwavering support, Wai Loon’s supervisor helped to build his confidence and refine his leadership abilities. “It wasn’t just about giving me advice,” Wai Loon recalls, “but about having someone believe in me and invest their time to help me grow.”

These seeds flourished as Wai Loon advanced through the ranks, first as deputy team lead and eventually as team lead in 2022. Inspired by the guidance he received, Wai Loon embraced his new responsibilities with a commitment to nurturing and empowering his team. Hence, he enrolled in the International Coaching Federation (ICF) accredited Khrysalis coaching courses offered by NTUC LHUB. Through these courses, he honed skills such as active listening and powerful questioning.

By applying these skills, Wai Loon fostered an environment of trust and collaboration within his team. He enabled his colleagues to achieve their goals, creating a culture where everyone felt valued and supported. His efforts translated into tangible improvements in team performance and morale, underscoring his commitment to lead with empathy and purpose.

Wai Loon recalls one rewarding experience, "Part of our role is to guide customers through the course registration process," Wai Loon explained. "At one point, my team was overwhelmed by the volume of feedback and queries. Having faced a similar challenge when I first started, I stepped in to offer support." Through patience and steady guidance, he helped his colleagues gain clarity and confidence to excel at work. Witnessing their growth was a defining moment for Wai Loon, reinforcing his philosophy of life.

From Content Creation to Workflow Automation
Outside the office, Wai Loon’s is an avid outdoor enthusiast, finding joy and rejuvenation in nature. His creative spirit shines brightest through his YouTube channel. Inspired by a seminar he attended for YouTube creators, he believes in the idea that small, consistent efforts can lead to significant outcomes eventually. “If a single video touches the life of one person, imagine the meaningful impact 1,000 videos will have,” Wai Loon mused.

What started as a platform to share his interests grew into a space where he honed valuable technical skills, such as video editing and storytelling. These experiences fuelled his curiosity about technology’s potential to create meaningful connections and solutions.

Eager to leverage his creativity, Wai Loon pursued a Workflow Automation course, also offered by NTUC LHUB. This newfound expertise allowed him to streamline work processes, improve team efficiency, and enhance customer experience. By automating repetitive tasks with the use of new technology tools like Microsoft Copilot and Power Automate, Wai Loon freed up time for his team to focus on engaging customers with purpose and delivering more personalised interactions. This helps to ultimately drive sales for the company.

Together with the team, Wai Loon’s efforts culminated in NTUC LHUB’s recent wins at the 24th Contact Centre Association of Singapore (CCAS) International Contact Centre Awards.

Collaborating closely with his teammates, Wai Loon was instrumental in producing, editing, and overseeing the award submission video, which was crucial in showcasing his team’s accomplishments. His ability to craft a compelling narrative through visuals and storytelling highlighted the organisation’s commitment to excellence in customer service and sales.

A Journey of Inspiration
From fellow colleagues and supervisors who supported his growth, he cherishes every guiding light that has illuminated his path.

“Lifelong learning keeps me grounded and ready to contribute back to society,” Wai Loon reflects. “I’m lucky to have met many guìrén—benefactors—who have helped me. I need to pay forward what I have received from my previous and current supervisor. My goal is to grow and now become a benefactor for others.”

This mindset drives his passion, shapes his leadership style, and fuels his relentless pursuit of growth. Wai Loon’s journey is a reminder that by aligning passions with purpose, embracing lifelong learning, and cultivating a spirit of gratitude, we can all achieve meaningful success.

As I wrap up my conversation with Wai Loon, I cannot help but feel inspired by his infectious outlook towards life. His story is a powerful example of how passion and purpose can transform not just one’s own life, but the lives of those around them. In his own words, “To succeed, go all out, keep it simple, and charge forward!”

Reach out to our Skills Consultants to find out more about how you can transform your life through learning today!

A cup with Sheena Ho, Senior Manager, Programme Management (CEO Office), NTUC LearningHub
By Steven Lee, Brand & Communications, NTUC LearningHub

Ever experienced a moment that commands your attention? That is exactly how I felt during my Kopi session with Sheena. She exudes a professional demeanour, setting an atmosphere of respect and focus with a quiet confidence.

"Thank you for joining me today, Sheena," I began, my voice steady yet filled with admiration for her accomplishments. "I've heard about your journey, and I am excited to share your insights with our readers."

She responded with a warm and composed smile, "The pleasure is all mine.”

Sheena's career trajectory is nothing short of inspiring — marked by challenges and pivotal choices that have shaped her into an advocate for lifelong learning within the training and education sector.

Her journey began in a different field, but through determination and adaptability, she has carved out a career that not only showcases her expertise but reflects her commitment to empowering others in their educational pursuits.

Thus, our Kopi session unfolded.

From flying high to running a business

Sheena’s first step into the professional world was far from the classroom. Fresh out of university with a Bachelor of Business in Tourism Management, she embarked on a journey as a cabin crew, soaring across the globe while honing essential skills in customer service, communication, and problem-solving. "My early years were about exploring different roles," she recalls, sharing that she subsequently transitioned into the hospitality industry where she handled corporate sales.

She then took a bold leap into entrepreneurship, combining her passion for beauty and wellness to open her own nail salon — a chic sanctuary that quickly garnered a loyal clientele. Running the establishment proved to be both thrilling and challenging, providing her with firsthand experience in business management and an in-depth understanding of the beauty industry’s technical skills. "Starting my own business was a steep learning curve,” Sheena admits. “It was a nail-biting time for me, pardon the pun. I had no experience as a business owner, but I made up my mind to at least give it a try since I was young. It was hands-on in every sense—hiring, operations, procurement, marketing—you name it, I did it. It was tough but immensely fulfilling.”

Despite the rewards of these positions, Sheena felt something was missing. While managing her salon, she took it upon herself to teach her employees everything they needed to know — from technical skills such as nail artistry to essential soft skills like customer service. Unbeknownst to her, these experiences would guide her toward discovering her true passion: lifelong learning and the desire to impart her knowledge and expertise to empower and uplift those around her.

Grooming the next generation of service professionals

Sheena’s foray into education wasn’t just a career shift. It was the missing link in her journey. "I have always found joy in sharing knowledge, and teaching has provided me with the perfect platform to do so," Sheena reflects.

Thus, Sheena sought to teach. This desire led her on her first stint as an adjunct lecturer at the Institute of Technical Education (ITE) College West, teaching Tourism management programmes before being offered a full-time role in Beauty and Spa Management at ITE College East, teaching beauty techniques like nail artistry, spa management, professional grooming and soft skills. This was where she got her first certification in teaching: the Pedagogical Certificate in Technical Education (PCTE), and then her Diploma in Adult Continuing Education (DACE) two years later. Furthermore, Sheena attained a Diploma in Advanced Make Up and Styling, a certification which allowed her to teach a wider array of beauty courses. This unwavering commitment to learning has been a hallmark of her professional journey.

But it was not just about imparting technical skills, it was about empowering the next generation of service professionals.

"I never imagined I’d be teaching, but it felt like a natural extension of my experiences," she explains. Her unique blend of business savvy and hands-on expertise gave her students something invaluable — a mentor who understood both the craft and the industry. “It wasn’t easy, as teaching did not provide the same freedom and flexibility I had enjoyed as a business owner. However, witnessing my students diligently applying their newfound skills and deriving joy from their learning brought me a profound sense of fulfilment that I had not experienced before. This realisation became my driving force, enabling me to navigate the demands and expectations of being an educator with resilience and passion.”

Lifelong learning: the heart of Sheena’s journey

Sheena’s journey embodies not only reinvention but also an unwavering commitment to self-improvement. A true lifelong learner, she also pursued the role of Certified Scrum Master, Coaching, Lean Six Sigma programmes amongst others, viewing them as crucial steps in her ongoing quest for knowledge and growth.

“I’ve always been driven by a growth mindset. There’s always room to improve, always a new challenge to conquer,” she says, eyes gleaming with ambition. This insatiable curiosity has been the guiding force behind her successes, fuelling her desire to constantly upgrade her skills — not just for personal growth, but to offer more value to her students and colleagues.

During her tenure at PersolKelly, Sheena earned her Advanced Certificate in Learning and Performance (ACLP), leveraging her experience in curriculum design from her ITE days to help craft comprehensive curricula and trained over 1,000 Changi Experience Ambassadors (CEAs) and frontliners at Singapore Changi Airport, one of her key clients. Her dedication to enhancing the skills of these professionals has contributed to elevating service standards in one of the world's best airports.

However, when the pandemic struck, the aviation industry came to a standstill, leaving many CEAs at risk of losing their jobs. Sheena was faced with the monumental task of developing innovative training programmes and workplace curricula to keep the CEAs engaged. “It was a challenging time for me,” she explained. “I had to help them remain meaningfully employed during such an unprecedented period.” Not only did Sheena succeed in her aim, she also received glowing reviews from many of her trainees.

Her impact extended far beyond what was visible, touching lives and fostering resilience in an uncertain world. In retrospect, Sheena recognised that her exploration of various roles in life, particularly her foray into teaching, was crucial in equipping her to navigate the challenges during that period. This underscored the significance of cultivating a growth mindset towards lifelong learning — an approach she has embraced throughout her journey.

And it has served her well in her current role at NTUC LearningHub, where she oversees the strategic planning, overseas expansion and execution of multiple educational programmes, ensuring the alignment with organisational goals.

Beyond the classroom

Even outside of work, Sheena’s zest for life is clear. She’s a passionate traveller, a tennis enthusiast, and an avid lover of fine dining and wine. "Tennis is something I picked up with my son — it’s our way of staying healthy and enjoying time together," she shares. Her love for food and wine led her to pursue a WSET 2 Award in Wines, proving that learning never really stops!

"Life should be about balance," Sheena says. "I believe in working hard, but I also believe in doing what I enjoy."

Unsurprisingly, Sheena’s talent extends to the kitchen as well. She delights in hosting dinner parties, where she prepares her own signature dishes, each one crafted to tantalise the palate of her guests.

Advice for the next generation

When asked what advice she would give her younger self, Sheena pauses thoughtfully before answering, "I’d tell myself to find my passion earlier and dive deep into it. But at the same time, I wouldn’t trade my experiences for anything."

Each experience, whether it was working in hospitality, running a business, or stepping into education, has certainly shaped her into the person she is today.

“Believe in yourself and savour moments of joy. This mindset will help you embrace life's journey, as experience is the greatest teacher," Sheena imparted with a warm, knowing smile.

Sheena has certainly personified what she preaches as she has been awarded the title of Specialist Adult Educator (AEP-SAE) by the Institute of Adult Learning for master of skills in facilitation  — a testament to her commitment to lifelong learning.

My kopi session with Sheena was not only enjoyable but also profoundly introspective. It prompted me to reflect on my own journey what lies ahead.

It left me pondering the question:

“What is my lifelong learning story?”

Reach out to our Skills Consultants to find out more about how you can transform your life through learning today!

A cup with Phyu Me Zaw, Senior Business Analyst, NTUC LearningHub
By Steven Lee, Brand & Communications, NTUC LearningHub

On yet another sweltering day, the air hung heavy with humidity. It was against this backdrop that she entered our meeting space, her professional demeanour as crisp as her attire.

“Please make yourself comfortable,” I offered. “This cup of kopi may appear complimentary, but I will be collecting your payment in conversation currency,” I said in a playful tone.

Thus began my kopi session with Phyu Me Zaw, a Senior Business Analyst at NTUC LearningHub. Despite her small stature, Me Zaw exuded an aura of confidence. Her impressive trajectory in the ever-evolving tech industry stands as a beacon of inspiration for young women aspiring to leave their mark in the technology realm.

It was evident that Me Zaw's accomplishments were the fruit of considerable experience and an indomitable spirit—qualities perhaps requisite for excellence in a demanding field. My curiosity, however, extended beyond her professional façade; I sought to uncover the woman behind the code.

From humble beginnings

From her earliest years, Me Zaw harboured an ardent passion for computer science. Her innate affinity for logic and rationality enabled her to embrace coding as a second language easily. A strong foundation in mathematics, established during her youth, was crucial in her transition from software engineer to business analyst.

Yet, Me Zaw's path to NTUC LearningHub was far from a leisurely stroll. In her formative years, computers were a rarity, viewed as luxuries rather than the ubiquitous machines they are today. The tech industry, now omnipresent, was then barely visible on the horizon.

For a young Burmese girl with big dreams, it was particularly daunting—especially when those around her seemed content with less ambitious pursuits.

Reflecting on her journey, Me Zaw shared, "In Myanmar, prospects for growth and advancement were scarce. Only the academic elites in high school were granted the privilege of pursuing medicine or computer science. Those were challenging times. Even then, the Internet was practically non-existent in my country. Yet, my love for computers and all possibilities technology brings, fuelled my determination to learn everything about them.”

“In retrospect, it was this passion that propelled me to excel academically, knowing that a career in computing was my ultimate goal. I recognised how precious each opportunity was, and I went for them with strong determination, a decision I’m now really thankful for,” Me Zaw continued.

Hearing that, I almost sensed a tinge of relief in her voice. Me Zaw had persevered relentlessly to get to where she is today. Her passion for coding and problem-solving had led her to obtain a degree in Computer Science. Facing limited career opportunities back home, she made the bold decision to uproot herself to further her studies in Singapore. Her postgraduate diploma from the National University of Singapore (NUS) had not only equipped her with valuable skills but also opened doors to a rewarding career as a software engineer.

On the voyage of continuous learning

Throughout her career, Me Zaw had worked on various projects, ranging from cashless payment solutions to financial integration projects. Her ability to adapt to different teams and work environments has been a key factor in her success. “It's not about adhering rigidly to one style, but about how we tailor the approach to bring out the best from different team members,” she explained.

Drawing from her rich academic background and years of professional experience, Me Zaw has masterfully woven together her technical prowess and refined interpersonal skills into her current role as a Senior Business Analyst at NTUC LearningHub. In this pivotal position, she serves as a crucial conduit between full-stack developers and internal clients, leveraging her comprehensive understanding of both business dynamics and technical intricacies to generate insightful analyses and propose data-driven organisational change.

Despite her impressive accomplishments, Me Zaw maintains a humble perspective on her journey. "It is a continuous voyage," she reflects. "Much is still unexplored beneath the surface. I've yet to reach my full potential and I see ample room for growth and improvement.”

Me Zaw's commitment to lifelong learning has been the cornerstone of her professional evolution. In an industry characterised by rapid technological advancements, she firmly believes that maintaining relevance demands constant upskilling. "In this field, stagnation equates to irrelevance in the blink of an eye," she emphasised. This led her to pursue a Master of Technology in Software Engineering at NUS-ISS, a significant undertaking that saw her return to school years after her initial graduation.

As I absorbed Me Zaw's words, I couldn't help but feel in awe of her passion. Her journey serves as a compelling testament to the power of continuous learning and there are many leaves to take out from her book of life.

Female representation in the tech industry

As a woman navigating the tech space, Me Zaw has encountered her fair share of challenges, particularly in striking a work-life balance and maintaining her professional relevance. "Keeping pace with the tech industry's demands is an ongoing struggle," Me Zaw mused. "I must continually remind myself that change is both constant and inevitable.”

She candidly shares her perspective on the industry's demands: "If I could make an improvement in this field, it would be a more structured work schedule. From my previous experience as a technical lead, I learned that time management is crucial in the tech industry, especially in software engineering as a young woman with family responsibilities and commitments."

Despite these challenges, Me Zaw maintains an optimistic outlook on the increasing female representation in tech. "Compared to the past, I'm witnessing a growing number of young women in tech," she notes. "With flexible work arrangements today, such as in NTUC LearningHub, it has made the field more accessible to both women and men.”

“The industry stands to gain significantly from women’s perspective. Contrary to some beliefs, increased female representation in tech is undoubtedly beneficial, paving the way for innovation through crucial conversations, and a more balanced workforce. It's not about competition between genders; it's about the human experience in tech,” said Me Zaw.

Cooking maestro

When I asked about her hobbies outside of work, Phyu Me Zaw's face lit up with excitement. "I love cooking," she exclaimed. "My favourite dish to prepare for my family is a national Myanmar dish called Mohinga, a fish soup made with rice noodles. The recipe was passed down from my mother.”

“There are some eateries at Peninsula Plaza at City Hall which sell authentic Myanmar cuisine. Whenever I miss the taste of home, I always head down there for a spoonful,” Me Zaw said gleefully.

“Plus, I have grown to love local food as well. My husband and I love the diverse cultures that can be found in Singapore, which translates to a plethora of cuisines. I love laksa, so I have also learned how to prepare it too. Cooking really gives me the freedom to experiment and discover the tastes that I really like. There is always a new technique or method to prepare a dish, and I am always learning something new as well.”

Besides cooking, I further discovered that Me Zaw is an avid reader too. She enthusiastically described her favourite book of all time, entitled ‘How to Win Friends & Influence People’ by Dale Carnegie. One of her favourite quotes from the book is:

“You must be what your experiences, environment and heredity have made you. For better or for worse, you must play your own little instrument in the orchestra of life.”

Inspired by this quote, Me Zaw has constantly motivates herself to be better every single day, to gain new experiences, knowledge and to obtain the power to shape her environment. In this way, she can truly be the conductor in her life’s orchestra.

As our conversation drew to a close, I found myself marvelling at the depth and richness of the exchange. My kopi session this round highlighted the immense value of taking the time to truly connect with our colleagues, for in doing so, we not only enrich our understanding of one another but also foster a more vibrant and interconnected workplace community.

So, are we ready for the next?

Reach out to our Skills Consultants to find out more about how you can transform your life through learning today!

A cup with Low Choon Chye, Head of Sustainability, NTUC LearningHub
By Steven Lee, Brand & Communications, NTUC LearningHub

It was a typical sweltering day when I had the pleasure of meeting Choon Chye. Dressed in a sharp pink business shirt and grey pants, his vibrant demeanour exuded confidence and charisma, reflecting his assuredness in his endeavours.

With over six years of tenure at NTUC LearningHub (NTUC LHUB), Choon Chye has amassed considerable experience and knowledge, which he is eager to share with his colleagues or fellow LHUBBERS as we fondly call ourselves.

Quest to Inspire Positive Change
“My quest to inspire others started during my university days,” shared the Head of Sustainability at NTUC LHUB.

Driven by an earnest desire to enact meaningful change, Choon Chye spoke with profound enthusiasm: “I was fortunate to receive the Singapore National Cooperative Federation (SNCF) scholarship, which bore the emblematic motto ‘Scholars with a Heart’. I found resonance in its ethos, and this fuelled my aspirations to lead, serve, and contribute towards creating a better world for our community.”

With Aerospace Engineering as his major and Business as a minor, Choon Chye explained how this combination endowed him with indispensable skills such as critical thinking and problem-solving. "While engineering modules provided a solid foundation, it was the nuances of business studies that captivated me, leading me to my current role at NTUC LHUB, where contributing to organisational growth and collective endeavour brings me immense fulfilment."

As I delved deeper into Choon Chye's journey, it became clear that his work is not merely a job – it is a purposeful venture aimed at transforming lives.

Curious about his perspective on leadership, I posed a question: "How have your insights into leadership evolved since taking on a leadership role in the workplace?"

Nurturing Leadership and Self-Management
“After assuming a leadership role, I have learned hard lessons as a leader. Management is an ongoing learning process. It is difficult to get everything right on the first try,” he said.

"A leader's role is to recognise the potential in each individual, enabling them to leverage their unique strengths for collective success. Embracing diversity is paramount; acknowledging that everyone brings distinct perspectives, experiences, beliefs, and values to the table. I cannot impose my own viewpoints and expect blind compliance.”

He emphasised that genuine leadership entails authenticity and sincerity, fostering a shared belief in the organisation's vision. “It is through this genuine connection that true innovation flourishes,” he continued. “But the hardest person you will ever have to lead is yourself,” said Choon Chye, drawing inspiration from Bill George's poignant words.

In addition to highlighting the significance of self-leadership and resilience, Choon Chye has underscored the vital role of establishing clear communication channels to amplify the value and benefits of NTUC LHUB's training programmes among key partners, trainers, and trainees. “In my capacity as a course developer and curriculum architect, I endeavour to articulate and exemplify the value proposition to diverse stakeholders, ensuring alignment with organisational objectives and fulfilling diverse customer needs. A notable example is our partnership with electric carmaker BYD which focuses on the importance of electric vehicle (EV) safety and maintenance procedures and processes, thereby catering to other learners beyond EV technicians.”

“However, our very first class did not garner many sign-ups. This was disappointing and demoralising to my team. Yet, we went ahead after much discussion and support from our partner, BYD. I learned that despite initial setbacks, I should remain resolute in my pursuit of collective success. With patience and perseverance, I fostered an environment within my team where setbacks serve as stepping stones rather than stumbling blocks in achieving our goals. Today, I am happy to share that classes are going well!” said Choon Chye.

Choon Chye also emphasised the importance of collaboration with industry partners to provide clients with the knowledge and expertise needed to thrive in the emerging green economy. “Regardless of the challenges faced, I strongly believe that we remain in a good position to champion sustainability in Singapore,” Choon Chye exclaimed.

Empowering Futures through Lifelong Learning
By now, it is evident that Choon Chye cherishes cultivating a growth mindset. But how does he translate this value into action? "I strongly advocate for lifelong learning as a catalyst for personal and organisational growth," he emphasises. "With unwavering support from my mentors, I embarked on a journey of professional development, pursuing the WSQ Diploma in Design and Development of Learning for Performance (DDDLP) and the Advanced Certificate in Learning and Assessment (ACTA). These courses have not only enriched my understanding of learning theories but also bolstered my ability to craft impactful curricula, facilitating profound learning journeys."

"As Head of Sustainability, I've cultivated a keen awareness of aligning business objectives with learning initiatives, while also considering the diverse attributes and profiles of our learners."

Choon Chye's journey at NTUC LHUB so far has underscored his dedication to enhancing the employability of workers in Singapore. "As I continue along this path, I'm humbled by the opportunity to contribute to shaping a brighter future for both individuals and organisations. I aim to inspire others through meaningful actions,” he reflected.

"And I hope that my work serves as inspiration for others to cultivate a growth mindset and effect meaningful change in their own lives." Choon Chye concluded.

Working Towards a Future Together
My kopi session with Choon Chye was both extensive and enlightening. Throughout our discussion, he generously shared insights into leadership, illuminating the diverse perspectives and styles inherent in effective leadership.

"Leadership is not about being in charge. It's about taking care of those in our charge,” Choon Chye said, quoting Simon Sinek.

Despite his ascent to a leadership role, Choon Chye remains grounded, never losing sight of the journey that brought him to where he stands today. He acknowledges the hard work, dedication, and the invaluable support of his colleagues who have contributed to his success.

“We never truly achieve on our own. Only when we come together can true transformation take place,” he said.

Choon Chye's ongoing leadership reminds us of the importance of leading with heart and compassion. There is still much to learn for Choon Chye, and the same can be said for the rest of us.

By Kenneth Choo, Deputy Director, Cyber & Governance, Digital Technology, NTUC LearningHub

Embarking on a learning journey can be one of the most significant life investments that allow us to explore our passions, develop our skills, and shape our future in an introspective and transformative way. In this reflective piece, I will share my personal story and the impact continuous learning has had on both my personal life and career, particularly in the realm of cybersecurity. I hope this can motivate others to seize new opportunities and invest in themselves to grow and succeed.

My journey in the world of technology started with managing Information Technology (IT) infrastructure and operations. Then, I became aware of the significant role technology plays in our lives and the increasing need for robust security measures. Having the privilege to work across various industries from Healthtech, and to now Edtech for nearly 20 years, I witnessed the evolution of cyber threats and the potential risks they posed to organisations. This sparked my growing interest in cybersecurity even further. 

I realise that cybersecurity is not just a technical field but a critical aspect for business operations to run seamlessly. By specialising in this field, I play a more direct role in protecting digital systems and data from malicious attacks. I also appreciate the unique community of cybersecurity, where like-minded professionals come together easily to share knowledge and secure the ecosystem as a whole. 

The best of both worlds
Throughout my career, various significant milestones shaped my path and propelled me forward in my pursuit of the cybersecurity domain. Having worked in the public and private sectors, I am able to compare the distinct differences, yet equally dynamic and challenging landscapes.

In the private sector, organisations are mainly driven by factors such as sales, profitability, and market competition. As businesses embark on digital transformation and rely on digital platforms to sell their products or provide their services, the need to implement robust cybersecurity measures becomes of paramount importance. However, more often than not, organisations are playing catch-up in this area and face a constant battle against cyber threats such as data breaches and ransomware attacks, especially Small and Medium Enterprises (SMEs). The increased focus on tightened regulation and personal data protection, such as the Personal Data Protection Act (PDPA), further amplifies these challenges. It can be challenging to achieve a good balance in the investment of cyber measures versus other areas of the business as well, and it is always tough to determine if the investment is adequate. To overcome this issue, the cybersecurity trend in recent years is towards a risk-bask approach, where practitioners identify assets of higher risk by value and apply the appropriate controls based on the risk level. This approach helps provide better guidelines and enables organisations to allocate their cybersecurity resources more effectively.

On the other hand, the public sector operates within a unique landscape with different objectives. At the broad level, it focuses on digitalising Singapore towards becoming a Smart Nation and using technology to improve citizens’ life. At the same time, they are also responsible for securing our critical infrastructure (such as power, transport, and healthcare) and protecting our sensitive information from sophisticated attackers. A successful cyberattack on a government system can have far-reaching and adverse repercussions, impacting citizen safety and the nation's reputation.

It was intriguing to witness the growing importance of cybersecurity in different sectors and the critical need for skilled professionals to safeguard vital information and infrastructure. This demand is still growing positively today and there is a need to have a bigger pool of experts in this domain to ensure businesses have the capability to protect themselves from cyberattacks, as more companies continue in their digital transformation journey.  

You are only as strong as your weakest link
In one of my previous roles, I witnessed a cyberattack initiated by a malicious actor planting a harmful thumb drive into an unattended and unsecured workstation. To mitigate the impact of this incident, the team responded by isolating the affected personal computer (PC), connected machines, and network for several hours. The operations team had to resort to manual processes to carry out their daily tasks, causing the support team to handle over a hundred customer complaint emails. Fortunately, the containment measures were implemented promptly, preventing sensitive data exfiltration. However, the organisation still experienced financial and reputational consequences from this incident.

In 2018, we also witnessed the significant impact of a cyberattack in Singapore's local public healthcare sector. This incident brought about a drastic transformation of the entire healthcare landscape, emphasising the critical need for robust cybersecurity measures to safeguard patient and health data. The attack originated by exploiting a vulnerability in a workstation, believed to be through an email phishing attack, and progressed through a series of steps and tools, ultimately resulting in the exfiltration of 1.5 million patient records. The incident had evident operational, financial, and reputational consequences, clearly demonstrating the sophistication of modern attackers and the advanced tools they employ. 

Once again, this serves as a good reminder of the importance of securing all potential connections to our corporate network and not overlooking any potential weak link. We must always bear in mind that attackers are continuously targeting the weakest links. A good cybersecurity practitioner should always comprehensively assess the entire attack surface and adopt a mindset similar to that of an attacker. By doing so, we can better identify and understand potential vulnerabilities, weaknesses, and entry points malicious actors may exploit.

With evolving technologies such as Web 3.0, quantum computing, increased adoption of IoT technologies, and even artificial intelligence (AI) chatbots such as ChatGPT, cyber concerns will undoubtedly become more elevated and sophisticated. While ChatGPT can be used by many to improve their work, it is also a double-edged sword. For example, threat actors can easily obtain reconnaissance data, such as Internet Protocol (IP) address ranges, domain names, operating system vulnerabilities, etc. all within a single platform. It is also possible for threat actors to use ChatGPT in their weaponisation, delivery and exploitation stages, hence fast-tracking their attack chain. 

Finding opportunities in the pandemic
When the COVID-19 pandemic hit, many companies were forced to adapt and expedite their digitalisation journey for survival. As the reliance on digital platforms and networks grew intensively, the importance of cybersecurity also increased exponentially. During the lockdown period and the transition to remote work arrangement, I realised that a unique opportunity arises. As some people might perceive this time as a setback, I chose to view it as a chance to further invest in my personal growth and learning. 

With the reclaimed time from commuting and social engagement, I committed myself to various courses, dedicating weekends, and free hours to further upskill myself and broaden my portfolio. In addition to cybersecurity-related courses, I also explored other areas such as attending mindfulness workshops which helped to improve myself as an individual too. By doing this, I believe that I can position myself to thrive in the new norm and possibly open myself to more opportunities when the pandemic ends. 

Seek out the silver lining and invest in yourself
My journey in cybersecurity, fuelled by a strong belief in lifelong learning, has been transformative. Besides shaping my skill set and broadening my perspective, it has also empowered me to make a difference in safeguarding digital systems and data.  
By embracing opportunities, investing in myself, and prioritising continuous learning, I have grown both personally and professionally. As I reflect upon my journey, I am more convinced of the profound impact continuous learning has on our lives. 

I encourage everyone, regardless of the field or industry you come from, to embark on your own journey of growth and transformation. Even during challenging times, it is essential to constantly embrace opportunities and seek out the silver lining behind them. Most importantly, invest in yourself and prioritise continuous learning as a pathway to success, self-fulfilment and making a positive impact in your role. 

To my fellow cybersecurity practitioners, I encourage all to foster a collaborative and supportive mindset by sharing our knowledge and experiences whenever possible. Additionally, we should constantly nurture the next generation to ensure a robust pool of cybersecurity experts.
 
Let us embark on this lifelong learning journey together, where each step propels us closer to unlocking our full potential.

Photo Credit: NTUC LearningHub

Amidst the current geo-economic landscape and digital age, NTUC LearningHub upholds its mission of “Every Worker a Better Worker, Every Job a Better Job, and Every Company a Better Company”, by supporting and empowering workers and businesses through relevant and in-demand skills training.

Our CEO, Mr Jeremy Ong, was invited to share his insights in a special feature article by JobStreet Singapore, where he shared his outlook on the adult education and employment landscape in Singapore, as well as the role NTUC LearningHub plays in championing lifelong learning and employability.

He revealed that programming, data analysis, and agile are among the top courses and emphasised the importance of acquiring tech-lite skills and critical core skills (or soft skills) that are transferrable across job roles and industries. In empowering the workforce to cultivate a culture of lifelong learning, Mr Ong shared how the NTUC LearningHub Learning eXperience Platform (LXP) brings the “classroom into your pocket” such that time-pressed learners can continue to upskill and reskill at their own pace, anytime and anywhere.

Check out the full feature at: https://www.jobstreet.com.sg/career-resources/plan-your-career/conversation-ceo-ntuc-learninghub/

By Joe Leong, Product Manager, Core Skills Academy, NTUC LearningHub
 

In my previous role as a career coach, I have been fortunate enough to help many individuals achieve their career goals and improve their livelihoods. However, little did I know that becoming a career coach would positively impact my professional development and boost my confidence at the workplace.

I started my career in manufacturing, providing backend support for processes and machines. After nearly a decade, I found that relating to people was more my strength than working with machines, hence I pivoted to a career in recruitment. In the beginning, I found the job very challenging because I was not used to the competitive and stressful nature of a sales role. Thankfully, I had a great and understanding boss who coached and gave me much encouragement.

Struggling with imposter syndrome
As a career coach, my goal was to help people find meaningful jobs. While I was confident in the role, I had my own set of insecurities and doubts about my abilities. Internally I struggled with Imposter Syndrome when I could not see how my work translated into results that impacted others positively. This crippling feeling of inadequacy and self-doubt at times stopped me from embracing new challenges and possibilities.

Surprisingly, I was not the only one. Even famous individuals such as leaders, entrepreneurs and celebrities also struggled with Imposter Syndrome. These individuals have spoken publicly about their struggles, including Serena Williams, Tom Hanks, Michelle Obama, and even Albert Einstein. For Einstein, despite being acknowledged as one of history's finest physicists, reportedly battled feelings of inadequacy and self-doubt throughout his professional life.

Coaching others and myself
Over time, I learned to recognise and manage my own insecurities and self-doubt. As I started working more with my clients, I realised that I actually had a lot of valuable insights and experiences to share that could make a real difference in their lives. Helping others build confidence in their abilities and find clarity in their career goals, made me reflect on my own strengths and achievements. I started to recognise the unique value I brought to the table and how my own experiences and expertise could provide a learning platform for others.

In the process of coaching and understanding clients, I noticed patterns in their struggles and successes. I also gained a deeper understanding of the job market, the hiring process, and what employers seek in a candidate. I started to recognise the importance of lifelong learning, networking, personal branding, and possessing strong adaptive skills to ensure lifelong employability.

This newfound knowledge made me a better coach and opened the pathway towards gaining confidence as a professional coach. At the same time, I applied these insights and strategies to my own career, including proactively seeking out new opportunities to stretch myself beyond my comfort zone. For example, I enrolled in relevant online learnings to occupy my evenings, involving myself in volunteer work to widen my network and connecting and engaging with subject matter experts on LinkedIn.

Utilising coaching skills such as listening and asking questions, has increased my confidence through the positive feedback I received. Hearing kind words from clients who have found success in their careers after working with me has been incredibly rewarding. Knowing that I have played a key role with coaching has given me a sense of pride in my own abilities.

Empowering others to coach
Even though I am no longer working as a career coach, I am privileged to be involved with coaching in another meaningful way with NTUC LearningHub where together with my team, we provide upskilling opportunities to current and aspiring coaches, managers and leaders, equipping them to help others be better individuals in life and at the workplace.

Coaching has not only allowed me to help others achieve their career goals, but it has positively impacted my professional development and career. Through my work with coaching, I have gained a deeper appreciation of its benefits for others and myself. Most importantly, I have learned to recognise and appreciate my own strengths and achievements, which have all made me a more confident and empowered professional.

By Isa Nasser, Director of Consumer Sales at NTUC LearningHub

From a boy who was often disciplined for not focusing on his studies, Isa shares his journey from his schooling days, a conversation that changed his life, and how he never stops learning, even as an accomplished tech professional.

Didn’t do well for O-Levels
Growing up, I attended a neighbourhood school, where I was surrounded by many passionate teachers. As a child, I wasn't particularly excited about learning, and was often disciplined for not completing my revisions. However, with the encouragement of my teachers and mother, I managed to do well in school. The incredible support system helped me get into Victoria School – my first-choice secondary school.

Victoria School was known for its talented and high-calibre educators. Unfortunately, during my time there, I found myself unable to do well academically. The culprit? Gaming. I was distracted by a first-person shooting game that was released during my secondary school years. I became obsessed with it, and as a result, was unable to focus on my studies. Due to my poor ‘O’ Level results, I was not able to gain admission to the Junior College of my choice and was instead admitted to a local polytechnic.

At first, I felt disappointed and let down by my academic performance. Despite that, I chose to focus on the positives of polytechnic education, such as its vibrant campus life and hands-on learning experience. The course was not in vain, as I soon discovered my first passion in robotics and mechatronics. I worked hard, and it paid off. Back in those days, it was extremely difficult for someone from a polytechnic to gain admission to a local university, so when I was offered admission to the National University of Singapore (NUS), I was thrilled!

How a ‘C student’ inspired me
The transition to university, however, was a challenge. There was a gap between what I had learned in polytechnic and what was taught in university. At first, I felt that university was too demanding for me, and I wondered if I could even complete my degree.

But the direction of my entire life was transformed by a single, chance conversation.

To complete a particularly difficult C++ programming assignment, I sought the assistance of a friend enrolled in NUS' computer science programme. Afterwards, I asked him how well he had performed in his modules. His answer surprised me. While he scored well in most of his courses, he got Cs in some.

As a result, I began to wonder, "How can such a smart individual like him get Cs?" He explained to me that he studies harder for topics that interest him, and less for ones that do not. This strategy seemed like a terrible way to earn a degree. But the more I thought about it, the more I realised that there was more to it. Focusing on topics he was passionate about gave my friend an endless motivation and energy to learn.

I had an epiphany. I had been looking at my studies the wrong way. Instead of viewing courses as obstacles, I should have thought of them as knowledge brought to us by academic giants of the past. I needed to appreciate those past discoveries, put myself in the shoes of the inventors, and not take natural phenomena for granted. This change in mindset fuelled my future successes and taught me not to worry about failures.

With a renewed attitude and outlook on learning, I began to expand my knowledge beyond what was taught at university. I have, for example, used MATLAB to develop artificial intelligence that can tune electric motors on my own initiative, something beyond what was taught. Even though I was not the top student in my class, I found myself enriched with most knowledge during that semester.

I carried this attitude into my professional life as well. Having worked as an electrical engineer in an automation company for a number of years, I joined Ngee Ann Polytechnic as a lecturer. To make learning effective for young adults, I had to learn pedagogical design. I taught myself how to use the Unity game engine, and utilised these 3D environments to develop educational games.

Following my stint at the polytechnic, I worked at a Robotics and Automation training academy where I was able to design a course on Industry 4.0 for the Employment and Employability Institute (e2i) ULeap e-learning platform.

Receiving the Digital Training Transformation award from then NTUC Secretary-General Mr Chan Chun Sing

My team and I even won the Digital Training Transformation award, which I received from then NTUC Secretary-General Mr Chan Chun Sing. I reflected on how my gaming addiction, which impeded my studies then, was now the driving force behind my ability to create impactful games.

The skills I acquired at Ngee Ann Polytechnic and the Singapore Institute of Technology (University of Glasgow) as a lecturer, along with my coding expertise, enabled me to secure a position at NTUC LearningHub, a continuing education and training provider. Here I am able to utilise both my teaching and technical skills to help others upskill and pursue their interests in technology.

Discovering your interests through lifelong learning
Even today, I am always learning new skills, such as using Python to automate trades based on stock market data. I believe that one should never stop learning, and that the key to success is to find what interests you and dive deep into it. That's what I did, and it has led me to a fulfilling career and a lifetime of continuous learning.

My journey has been a testament to the importance of upskilling. It is not about being the best, but about being the best version of yourself. You should not be satisfied with what you already know and instead, always strive to learn more. And that's what I want to inspire others to do – never stop learning, growing, and challenging themselves.

Upskilling is more than just increasing your employability, it will increase your value as a person. It will enable you to develop the skills and knowledge necessary to create a meaningful and fulfilling life. So, I encourage everyone out there to take the time to explore their interests and find their passions. It's never too late to start, and the rewards are boundless.