Retail Institute
Where would you like to start?
Looking to start your own business in the Retail industry in Singapore? These specially curated retail industry courses will provide you with the essential skills to start your own business.
Retail Operations
Stay competitive in an evolving retail landscape and deliver retail operations excellence in day-to-day operations. Learn key essential retail skills such as inventory control, visual merchandising display and sales closure with our retail operations courses.
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Stay competitive in an evolving retail landscape and deliver retail operations excellence in day-to-day operations. Learn key essential retail skills such as inventory control, visual merchandising display and sales closure with our retail operations courses.
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Omnichannel and Marketing
Create a seamless omnichannel journey and turbo-charge your marketing and social media presence from our diverse range of courses, including setting up a virtual showroom, live streaming, e-commerce campaign management, and social media marketing and management.
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Create a seamless omnichannel journey and turbo-charge your marketing and social media presence from our diverse range of courses, including setting up a virtual showroom, live streaming, e-commerce campaign management, and social media marketing and management.
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Customer Experience
Be the brand that customers love and remember by providing a comfortable and user-friendly buying experience. Participate in retail customer service training to build customer loyalty and relationships through excellent customer service to let them know that they are valued and understood.
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Be the brand that customers love and remember by providing a comfortable and user-friendly buying experience. Participate in retail customer service training to build customer loyalty and relationships through excellent customer service to let them know that they are valued and understood.
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Technology and Data Analytics
Leverage in-demand and emerging digital technology and data analytics skills to power up your retail business. Get familiarised with market research activities and identify business trends, challenges, and opportunities to be successful in the retail market.
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Leverage in-demand and emerging digital technology and data analytics skills to power up your retail business. Get familiarised with market research activities and identify business trends, challenges, and opportunities to be successful in the retail market.
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Retail WSQ Programmes
Elevate your confidence and open doors to valuable opportunities with our Retail WSQ programmes. Gain a profound understanding of the retail skills and knowledge required to triumph in the ever-evolving retail industry in Singapore.
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Elevate your confidence and open doors to valuable opportunities with our Retail WSQ programmes. Gain a profound understanding of the retail skills and knowledge required to triumph in the ever-evolving retail industry in Singapore.
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The Jobs-Skills Integrator for Retail Sector (JSIT-R) Programme
The Jobs-Skills Integrator for Retail Sector (JSIT-R) is a transformative initiative by Workforce Singapore (WSG), and the Singapore National Employers Federation (SNEF) supported by NTUC LearningHub. Our goal is to support retail businesses through workforce skills development and technological adoption, preparing the retail industry for the future.
As a trusted intermediary appointed by WSG, NTUC LearningHub delivers tailored, comprehensive workforce solutions for the retail sector, equipping businesses with the tools and resources needed to succeed.
Looking for a career transition?
SkillsFuture Career Transition Programme (SCTP) is a train-and-place programme to support mid-career individuals in acquiring industry-relevant skills to improve employability and pivot to new sectors or job roles. SCTP trainees will attend various training courses including retail industry courses and e-commerce courses in addition to LHUB’s career advisory services and employment facilitation.
Courses offered under the SkillsFuture Career Transition Programme (SCTP) for the Retail sector:
Progressive Wage Model (PWM)
PWM, introduced by the Tripartite Cluster for Retail, aims to build a future-ready workforce, transforming retailers into employers of choice and retail jobs into fulfilling long-term career options for local job seekers. It ensures that lower-wage workers’ wages close the gap with the median through higher wage growth than median wage growth.
Find out more about the PWM - a wage structure that helps to increase the wages of workers through upgrading skills and improving productivity.
Enterprise Transformation Projects
Embark on projects to strengthen enterprise capabilities and retail management skills through implementation-led training, solutioning services, and workplace-centric projects for business and operational transformation.
Corporate Projects
Productivity Solutions Grant for Job Redesign (PSG-JR)
Redesign job roles, work processes, tasks and responsibilities with the PSG-JR grant as part of business and workforce transformation.
Click here to learn more.
Redesign job roles, work processes, tasks and responsibilities with the PSG-JR grant as part of business and workforce transformation.
Click here to learn more.
Mentorship Support Grant for Enterprise Transformation
Mentorship Support Grant is for eligible retail services enterprises to implement project-based, implementation-led training programmes. Project scopes should ideally be aligned to the Retail Industry Transformation Map, focusing on 4 key strategies: Innovation, Productivity, Jobs & Skills, Internationalisation.
Mentorship Support Grant is for eligible retail services enterprises to implement project-based, implementation-led training programmes. Project scopes should ideally be aligned to the Retail Industry Transformation Map, focusing on 4 key strategies: Innovation, Productivity, Jobs & Skills, Internationalisation.
Career Conversion
Programmes (CCPs)
To address manpower-related challenges in the Retail industry in Singapore (i.e. manpower shortages and skills gaps), Career Conversion Programmes (CCPs) help mid-career switches undergo skills conversion training to move into new occupations in the retail sector that have good prospects and opportunities for career progression.
Programmes (CCPs)
To address manpower-related challenges in the Retail industry in Singapore (i.e. manpower shortages and skills gaps), Career Conversion Programmes (CCPs) help mid-career switches undergo skills conversion training to move into new occupations in the retail sector that have good prospects and opportunities for career progression.
Workplace Learning – in partnership
with NACE
The Workplace Learning programme is for enterprises looking to establish best-in-class workplace learning practices that will help employees learn faster and more effectively and minimise skills leakage. Foster a strong learning culture and build competencies to support and accelerate business sustainability and growth.
with NACE
The Workplace Learning programme is for enterprises looking to establish best-in-class workplace learning practices that will help employees learn faster and more effectively and minimise skills leakage. Foster a strong learning culture and build competencies to support and accelerate business sustainability and growth.
