JSIT Retail Programme
Empowering the Future of Retail
The Jobs-Skills Integrator for Retail Sector (JSIT-R) is a transformative initiative by Workforce Singapore, supported by NTUC LearningHub. Our goal is to support retail businesses through workforce skills development and technological adoption, preparing the retail industry for the future.
Appointed by Workforce Singapore (WSG), NTUC LearningHub acts as a dedicated intermediary, providing comprehensive, tailored workforce solutions for the Retail sector:
Employee Skills Training
Job Matching Services
Workforce Transformation Initiatives
Why choose JSIT-R?
For Employers
Access to Skills Training
Equip your employees with essential skills for the future.
Digital Transformation Support
Leverage training in AI, e-commerce, and digital marketing to drive innovation.
Job Redesign Services
Align workforce capabilities with business needs for seamless integration of new solutions.
Career Health Initiatives
Promote long-term career planning and employee growth.
For Employees
Career Awareness
Explore new roles in a changing retail landscape, such as omnichannel manager and digital marketer.
Growth Opportunities
Participate in career fairs and workshops to discover evolving career pathways.
Join JSIT-R to leverage on these initiatives and resources

Empower yourself or your employees with in-demand skills in key areas:
Dive deeper and get equipped with emerging skills through our exclusive Mini Masterclasses series featuring Artificial Intelligence (AI) and retail technologies - all with up to 90% funding, T&Cs apply.
Unlock your company’s potential with our personalised 1-to-1 consultancy focused on Enterprise Transformation Projects. We will work with you to create a customised plan that enhances your company’s capabilities through implementation-led training, strategic solutions and job redesign.
Apply for available funding support to accelerate your initiatives:
- Up for 90% salary support through the Career Conversion Programme and/or
- Up to 50% funding for job redesign through the Productivity Solutions Grant (PSG-JR).
Retain top talent by supporting their ongoing career development:
- Empower your workforce with our Career Development Plan, designed to foster career progression through structured workshops tailored for the retail industry.
- Enhance employees' skills and growth with our Retail Certification Programmes.
- Identify opportunities for development through Skills Gap Analysis using tools like the Career Agility Hub.
Connect employers with qualified individuals ready to contribute to your team:
- Attract top talent with Place-and-Train Programmes like our Customer Experience Ambassador (CXA) Programme.
- Engage with potential candidates at our career fairs.
Join JSIT-R to leverage on these initiatives and resources

Empower yourself or your employees with in-demand skills in key areas:
Dive deeper and get equipped with emerging skills through our exclusive Mini Masterclasses series featuring Artificial Intelligence (AI) and retail technologies - all with up to 90% funding, T&Cs apply.
Unlock your company’s potential with our personalised 1-to-1 consultancy focused on Enterprise Transformation Projects. We will work with you to create a customised plan that enhances your company’s capabilities through implementation-led training, strategic solutions and job redesign.
Apply for available funding support to accelerate your initiatives:
- Up for 90% salary support through the Career Conversion Programme and/or
- Up to 50% funding for job redesign through the Productivity Solutions Grant (PSG-JR).
Retain top talent by supporting their ongoing career development:
- Empower your workforce with our Career Development Plan, designed to foster career progression through structured workshops tailored for the retail industry.
- Enhance employees' skills and growth with our Retail Certification Programmes.
- Identify opportunities for development through Skills Gap Analysis using tools like the Career Agility Hub.
Connect employers with qualified individuals ready to contribute to your team:
- Attract top talent with Place-and-Train Programmes like our Customer Experience Ambassador (CXA) Programme.
- Engage with potential candidates at our career fairs.
JSIT Retail Funded Masterclasses
| Title | Focused Skill(s) | Programme Brochure |
|---|---|---|
| AI-Powered Customer Experience: Mastering WhatsApp Business for Retail | Artificial Intelligence (AI) for Customer Experience | Download |
| Empowering Sales & Marketing with AI | Artificial Intelligence (AI) for Sales | Download |
| Mastering Digital Commerce: From Setup to Strategy for Business Growth | Digital Commerce | Download |
| Mastering the Basics of Generative AI for Marketing | Artificial Intelligence (AI) for Marketing | Download |
| Supercharge Your Marketing with Generative AI: Voice & Video Beyond the Basics | Artificial Intelligence (AI) for Marketing | Download |
| Elevate & Engage: Transforming Service Identity into Exceptional Experiences | Service & Customer Experience | Download |
| Designing Future Services: Innovating at the Intersection of AI and Sustainability | Artificial Intelligence (AI) for Service Experience | Download |
| TikTok Marketing with AI | Artificial Intelligence (AI) for Social Media Marketing | Download |
Masterclasses indicated above are 90% funded for retail company sponsored individuals.
Programme Partners and Beacon Companies
An initiative by
Supported by
Beacon Companies