Terms & Condition

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  • Personal Data and Privacy Statement
  1. The personal information collected on this form is for the use of course registration, account servicing of course-related activities, course survey and / or for application of course-related funding (only if applicable) to respective funding-related agencies / bodies / organisations (SSG, NTUC, E2I, etc). Information will also be further used as specified under Part C, Item 3 as per option selected. Trainee shall be bound by NTUC LearningHub Pte Ltd Privacy Policy as shown at https://www.ntuclearninghub.com/personal-data-privacy-statement/
  2. NTUC LearningHub Pte Ltd (LHUB) is committed on maintaining the confidentiality of the personal information and undertakes not to reveal applicant’s information to any 3rd parties outside of NTUC LearningHub Pte Ltd and its affiliates and related bodies (other than the funding-related agencies and / or authorised data intermediaries by LHUB) and programme partners without prior consent of the applicant.
  3. All registrations are subject to a non-refundable registration fee of $15.00. (inclusive of GST) for non-online registration.
  4. The registration form and payment must be submitted to the following centres, to sales personnel or by post at least 2 weeks before course commencement.
    • NTUC LearningHub Pte Ltd , – e2i (Devan Nair Institute for Employment and Employability) 80 Jurong East Street 21, #02-03, Singapore 609607
    • NTUC LearningHub Pte Ltd – Industrial Skills Centre 60, Benoi Road, #01-08, Singapore 629906
    • NTUC LearningHub Pte Ltd – NTUC Trade Union House 73, Bras Basah Road, #02-01, Singapore 189556
  5. All prices for the courses are subjected to GST (Goods and Services Tax). For payment by cheque, it shall be made payable to “NTUC LearningHub Pte Ltd”.
  6. Trainee is to choose the correct and suitable language medium of the course (if any) during registration. LHUB will not be liable for any failures due to registering the incorrect language medium.
  7. The course schedule selected is subject to confirmation. LHUB reserves the rights to withdraw or re-schedule the class without prior notice.
  8. Trainee shall be bound by the Terms and Conditions of any applicable funding scheme as approved by LHUB. For funded Courses (E.g. SSG) a trainee may be permitted to pay upfront only a portion of the course fee (less the potential amount) at the point of application. In the event that the trainee fails to meet any of the requirements set under the funding scheme (as stated below or otherwise) or has been granted funding for the same course before, and thereby resulting that his / her application for funding claim is rejected by the respective funding agency due to any reasons, the trainee is liable to pay the balance of the course fee (ie the potential funding amount) to LHUB or to the relevant funding agency:
    • Trainee achieves less than the minimum attendance required by the course.
    • Trainee fails to sit for the required examinations / assessment. (where applicable)
    • Trainee fails the required examination / assessment. (where applicable)
  9. Request of Deferment / Transfer / Replacement / Withdrawal of Courses:
    - For deferment / transfer / withdrawal of courses, a written notice must be submitted and received by LHUB 2 weeks before course commencement.
    - For replacement of courses, a written notice, together with the full particulars of the new participant, must be submitted and received by LHUB 2 weeks before the course commences.
    - All requests will be subject for approval. An administrative fee (inclusive of GST) will be imposed for all approved refunds / withdrawals or transfers based on case by case basis:
    • $15.00 administrative fee: For Certificate courses and below
    • $55.00 administrative fee: For Diploma courses and above
10. a) Workplace Safety & Health Courses:
  • Trainee is required to bring a copy of the payment receipt and NRIC at all times when attending the course.
  • For work permit and employment pass holders, trainee is to bring along a photocopy of passport as well as the work permit or employment pass.
  • Trainee who passes is to collect the certificate / safety pass within 6 months after notifying for collection. If certificate / safety pass is not collected, it will be destroyed without prior notice.
b) Training Quality and Outcomes Measurement Survey (TRAQOM) by SSG:
  • SSG will conduct the two post-course evaluation surveys in the following manner:
    • a) The Quality Survey will be conducted after the course end date through an electronic survey. The survey will be emailed to the trainee through SSG’s central survey system.
    • b) The Outcomes Survey will be administered once a year through a contracted vendor. The survey will be sent to shortlisted trainees who have completed their full qualification course(s) at least six months earlier.
  • Trainee is encouraged to provide your personal email address and phone number for SSG to conduct the surveys.
c) Course Survey (For selected Courses):
  • Course survey will be conducted for selected courses.
  • The first survey will be conducted 3 months after course completion.
  • The next survey will be conducted 6 months after course completion.
d) Examination and Assessment:
- Trainees are advised to be punctual on the day of examination / assessment. Late comers may be barred from taking the examination / assessment.
- If trainee is found cheating, trainee will be barred from the examination / assessment. LHUB will reserve the rights to take necessary actions.
- If trainee fails the examination / assessment and wishes to appeal, trainee is to submit appeal form and make necessary payment before the submission deadline
e) Statement of Attainment (SOA):
a.    SOA issuance is via SSG electronic certificate (e-Cert) system only.
b.    Trainee assessed as ‘Competent’ will receive SMS / email notification if contact is provided.
c.    For SOA, trainee is to download and print using SingPass ID and password at www.skillsconnect.gov.sg about 3 weeks from assessment date
d.    For Full Qualification Certificate and transcript, hardcopy will be ready about 8 weeks from assessment date
For further information, please refer to our website: www.ntuclearninghub.com