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AGENTIC AI FOR BUSINESS PROCESS WORKFLOW AUTOMATION

Funded

Course Duration

21.0 hr(s)

Mode of Assessment

Written Test, Practical Performance

Who Should Attend

Managers and supervisors involved in business process operations and workflow automation.
Professionals responsible for business process management or process and automation within their organisations.
Individuals seeking to enhance their skills in AI business process automation and business process mapping.
This course is also intended for company-sponsored candidates who are working for organisations that have enrolled in NTUCs Company Training Committee (CTC)

Course Overview

In this course, learners will acquire essential skills to design, deploy, and manage business process automation solutions within a digital workplace environment. Learners will explore key platforms such as Microsoft Power Automate, ChatGPT, and DeepSeek to automate workflows, streamline operations, and enhance productivity. Practical exercises and real-world examples will reinforce their ability to apply automation solutions effectively in business contexts.

Course Schedule

Next available schedule

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Key Learning Outcomes

Upon successful completion of the course, learners will be able to:

Understand the principles of business process and workflow automation.
Identify opportunities to implement automation within business operations.
Design and deploy automated workflows using Microsoft Power Automate and other digital tools.
Apply AI-driven automation with platforms such as ChatGPT and DeepSeek.
Manage, optimize, and troubleshoot digital workflows to support operational excellence.

Course Outline

Introduction to business processes and workflow concepts
The role of automation in digital transformation
Overview of automation platforms: Microsoft Power Automate, ChatGPT, and DeepSeek
Hands-on: Building workflows with Power Automate
Introduction to DeepSeek: Automating tasks with AI-driven workflows
Integrating multiple tools into a cohesive automation strategy
Workflow monitoring and performance management
Troubleshooting common issues
Enhancing workflows with DeepSeek insights and analytics
Group project: Design and deploy a business process automation solution
Project review and feedback session
Future trends: Advancing your automation skills with DeepSeek and emerging technologies

Certificate Obtained and Conferred by

Certificate of completion from NTUC LearningHub

Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Completion from NTUC LearningHub.

Statement of Attainment from SkillsFuture Singapore (SSG)

Upon completion of the course, a Statement of Attainment (SOA) by SkillsFuture Singapore (SSG) will be issued to the participant.

Fees and Funding

Synchronous Learning Mode

Trainer: Trainee Ratio is 1: 25

Price

Course Fee and Government Subsidies
	Individual Sponsored		Company Sponsored
	Individual Sponsored		Non-SME		SME
	Before GST	After GST	Before GST	After GST	Before GST	After GST
Full Course Fee (For Foreigners and those not eligible for subsidies)	$1,000.00	$1,090.00	$1,000.00	$1,090.00	$1,000.00	$1,090.00
For Singapore Citizens aged 39 years and below and For all Singapore Permanent Residents (The minimum age for individual sponsored trainees is 21 years)	$500.00	$590.00	$500.00	$590.00	$300.00	$390.00
For Singapore Citizens aged 40 years and above	$300.00	$390.00	$300.00	$390.00	$300.00	$390.00

Funding Eligibility Criteria

Individual Sponsored Trainee	Company Sponsored Trainee
Singapore Citizens or Singapore Permanent Residents From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses. Trainee must pass all prescribed tests / assessments and attain 100% competency. NTUC LearningHub reserves the right to claw back the funded amount from trainee if he/she did not meet the eligibility criteria.	Singapore Citizens or Singapore Permanent Residents From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses. Trainee must pass all prescribed tests / assessments and attain 100% competency. NTUC LearningHub reserves the right to claw back the funded amount from the employer if trainee did not meet the eligibility criteria.

Individual Sponsored Trainee

Company Sponsored Trainee

Singapore Citizens or Singapore Permanent Residents
From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses.
Trainee must pass all prescribed tests / assessments and attain 100% competency.
NTUC LearningHub reserves the right to claw back the funded amount from trainee if he/she did not meet the eligibility criteria.

Singapore Citizens or Singapore Permanent Residents
From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses.
Trainee must pass all prescribed tests / assessments and attain 100% competency.
NTUC LearningHub reserves the right to claw back the funded amount from the employer if trainee did not meet the eligibility criteria.

Remarks

Individual Sponsored Trainee	Company Sponsored Trainee
SkillsFuture Credit: Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding. UTAP: This course is eligible for Union Training Assistance Programme (UTAP). NTUC members can enjoy up to 50% funding (capped at $250 per year) under UTAP. PSEA: To check for Post-Secondary Education Account (PSEA) eligibility for this course, visit: (a) SkillsFuture (TGS-2020503668) for Face-to-Face class Scroll down to "Keyword Tags" to verify for PSEA eligibility. If there is “PSEA” under keyword tags, the course is eligible for PSEA. And if there is no “PSEA” under keyword tags, the course is ineligible for PSEA. Not all courses are eligible for PSEA funding.	Absentee Payroll (AP) Funding: $4.50 per hour, capped at $100,000 per enterprise per calendar year. AP funding will be computed based on the actual number of training hours attended by the trainee. Note: Courses / Modules under Professional Conversion Programme (PCP) will not be eligible for AP funding claim.

Individual Sponsored Trainee

Company Sponsored Trainee

SkillsFuture Credit:

Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding.

UTAP:

This course is eligible for Union Training Assistance Programme (UTAP).
NTUC members can enjoy up to 50% funding (capped at $250 per year) under UTAP.

PSEA:

To check for Post-Secondary Education Account (PSEA) eligibility for this course, visit:
(a) SkillsFuture (TGS-2020503668) for Face-to-Face class
Scroll down to "Keyword Tags" to verify for PSEA eligibility.
If there is “PSEA” under keyword tags, the course is eligible for PSEA.
And if there is no “PSEA” under keyword tags, the course is ineligible for PSEA.
Not all courses are eligible for PSEA funding.

Absentee Payroll (AP) Funding:

$4.50 per hour, capped at $100,000 per enterprise per calendar year.
AP funding will be computed based on the actual number of training hours attended by the trainee.
Note: Courses / Modules under Professional Conversion Programme (PCP) will not be eligible for AP funding claim.

Terms & Conditions apply. NTUC LearningHub reserves the right to make changes or improvements to any of the products described in this document without prior notice.

Prices are subject to other LHUB miscellaneous fees.

Course Code

BPWA

Course Overview
Course Schedule
Key Learning Outcomes
Course Outline
Certificate Obtained and Conferred by
Fees and Funding

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BPWA: AGENTIC AI FOR BUSINESS PROCESS WORKFLOW AUTOMATION

AGENTIC AI FOR BUSINESS PROCESS WORKFLOW AUTOMATION

Course Duration

Mode of Assessment

Who Should Attend

Course Overview

Course Schedule

Key Learning Outcomes

Course Outline

Certificate Obtained and Conferred by

Fees and Funding

What Others Also Enrolled In

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