Service Practice
Service Practice
All Service Excellence - Service Practice Courses
CUSTOMER EXPERIENCE MANAGEMENT L2: CONTRIBUTE TO CUSTOMER SERVICE OVER VARIOUS PLATFORMS
SERVICE PLANNING AND IMPLEMENTATION L1: IMPLEMENT OPERATIONS FOR SERVICE EXCELLENCE
SERVICE CHALLENGES L1 (SF): RESPOND TO SERVICE CHALLENGES (SYNCHRONOUS E-LEARNING)
SERVICE CHALLENGES L1 (SF): PROJECT A POSITIVE AND PROFESSIONAL IMAGE
SERVICE PLANNING AND IMPLEMENTATION L3: MANAGE OPERATIONS FOR SERVICE EXCELLENCE
What's in it for me?
- Learn to to recognise resources in implementing service operations
- Acquire skills to resolve performance issues
- Monitor feedback from customers so as to achieve service excellence
SERVICE INFORMATION AND RESULTS L3: MANAGE SERVICE PERFORMANCE
SERVICE EXCELLENCE L3: ESTABLISH RELATIONSHIPS FOR CUSTOMER CONFIDENCE
PEOPLE AND RELATIONSHIP MANAGEMENT L1: WORK IN A DIVERSE SERVICE ENVIRONMENT POWERED BY JOHN MAXWELL
PEOPLE AND RELATIONSHIP MANAGEMENT L3: MANAGE A DIVERSE SERVICE ENVIRONMENT POWERED BY JOHN MAXWELL
What's in it for me?
- Learn how to explore different ways and methods to heighten team cohesion
- How to turn threats and challenges into opportunities for the organisation
- Able to achieve organisation service excellence
SERVICE LEADERSHIP L4: LEAD WITH SERVICE VISION (MSF)
What's in it for me?
- Recognise the roles and responsibility of a leader in operationalising the organisations vision, mission & values
- Promote a customer-centric environment to lead teams towards service excellence through a family-friendly approach
- Strengthen the performance of teams by identifying follow-up actions for improvement
