WSQJMDE: PEOPLE AND RELATIONSHIP MANAGEMENT L3: MANAGE A DIVERSE SERVICE ENVIRONMENT POWERED BY JOHN MAXWELL
PEOPLE AND RELATIONSHIP MANAGEMENT L3: MANAGE A DIVERSE SERVICE ENVIRONMENT POWERED BY JOHN MAXWELL
Course Duration
Mode of Assessment
Participants would be assessed through course assessment exercises
Who Should Attend
Professionals and service coaches empowered with leadership roles such as Supervisors and Service Team Leaders.
What's In It for Me
- Learn how to explore different ways and methods to heighten team cohesion
- How to turn threats and challenges into opportunities for the organisation
- Able to achieve organisation service excellence
Course Overview
What are some habits of successful self-leaders? How can business leaders create value out of workplace diversity?
The first rule of leadership is to always lead yourself well. An important key for effective leaders is committing oneself to the lifelong practice of self-awareness and comprehending the diverse world around us. When leaders work on their self-awareness, they become more aware of the things that are happening around them and are able to intervene by taking on a leadership role.
In this programme, learners will explore topics on self-discovery, people intelligence and how to become a charismatic leader. They will also understand how to turn diversity challenges into opportunities and identify useful methods to heighten team cohesion.
Be a great leader by sending a powerful message of your commitment to diversity and inclusion today. Based on John Maxwell’s signature leadership series programmes, insightful and powerful concepts from “5 Strategies to Win with People” have been included to support the course objectives and enhance your learning journey.
Courses Schedule
Next available schedule
Course Objectives
At the end of the programme, learners will be able to:
- Promote an inclusive work environment
- Build team cohesion to achieve organisational service excellence
- Manage challenges and opportunities relating to diversity that has implications on service delivery
Pre-requisites
Participants should be able to speak, listen and read English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 3.
Course Outline
1. Manage Self
- Do You Like Yourself?
- Are You People-Intelligent?
John Maxwell Highlights: Explore who you really are and how you determine others through The Lens Principle.
2. Manage Individuals
- They Are All Made Differently
- They Have Varying Levels of Abilities
- Your Commitment to Your Team
John Maxwell Highlights: Identify your blind spots and practice The Exchange Principle.
3. Manage A Diverse Team
- Celebrate Inclusiveness
- Embrace Diversity
- Manage Opportunities & Challenges Arising from Diversity
- The ABC’s of Building Team Cohesion
John Maxwell Highlights: Understand The Boomerang Principle and how to create synergy within your team.
Certificate Obtained and Conferred by
Participants who have successfully demonstrated competence in all the knowledge and skills requirements in this programme will be awarded a Statement of Attainment (SOA) by SkillsFuture Singapore (SSG). This programme is offered on a modular basis only.
- Mapped to People and Relationship Management L3: Manage a Diverse Service Environment
Fees and Funding
Medium of Instruction & Trainer
English
Trainer: Trainee Ratio is 1:24
Additional Note
– Important Note –
Transition of Service Excellence Competency Framework (SVCF) WSQ to Skills Framework (SF)
Transition period is 18 months from 1 April 2020 to 30 September 2020
From 1 April 2019, the Service Excellence Competency Framework (SVCF) WSQ will be transited to the Skills Framework Construct
- Each SVCF Skills Standard (SS) is mapped to a Technical Skills and Competencies (TSC) across Retail (SF), at the corresponding levels. Following the transition, all SOAs will reflect the respective TSC titles and Proficiency levels instead of the SVCF WSQ SS titles.
- Existing SVCF WSQ qualification titles and modules bundling will be retained
- Trainees who have commenced studies of qualification programmes accredited to SS are to complete the programmes within the 18-month transition period. Trainees will be awarded qualifications based on existing SS codes
- LHUB will offer SVCF WSQ modules (SS) till 30 June 2020
- LHUB will offer SVCF (SF) modules under SFw from 1 July 2020 onwards
- There should not be any WSQ courses based on SS from SVCF WSQ Framework from 1 October 2020
- For more information, visit SSG Website: www.ssg.gov.sg/wsq/industry-and-Occupational-Skills/ServiceExcellence-Competency-Framework.html
Price
| Individual Sponsored | Non-SME | SME | ||||
| w/o GST | w GST | w/o GST | w GST | w/o GST | w GST | |
| Original Course Fee | S$460.00 | S$492.20 | S$460.00 | S$492.20 | S$460.00 | S$492.20 |
| Singapore Citizens & PRs aged 21 years and above | S$188.00 | S$220.20 | S$188.00 | S$220.20 | S$60.00 | S$92.20 |
| Singapore Citizens aged 40 years and above | S$60.00 | S$92.20 | S$60.00 | S$92.20 | S$60.00 | S$92.20 |
^Applicable for Singapore Citizen ABOVE 21 yrs & BELOW 40 yrs old / Singapore PRs
Prices are inclusive of GST and subject to other LHUB miscellaneous fees
Individuals may enjoy UTAP. Terms and conditions apply. For more information, please contact us at +65 6336 LHUB (5482) or email [email protected].
When you sign in to your SkillsConnect account, please use the course reference number CRS-Q-0040367-RET to find this course.
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