LMSO: PERFORMANCE MANAGEMENT (LEAD AND MANAGE A TEAM OF SECURITY OFFICERS)
PERFORMANCE MANAGEMENT (LEAD AND MANAGE A TEAM OF SECURITY OFFICERS)
Course Duration
Mode of Assessment
2 hours per candidate (role play and oral questions) by NTUC LearningHub
Who Should Attend
This security training course is suitable for anyone who wants to start a career as a Security Supervisor or any Security officer who wants to upgrade themselves with supervisory skills for career advancement opportunities in the Security Industry
Courses Schedule
Next available schedule
Course Objectives
This course equips the security personnel with knowledge and skills to be able to contribute to the management of security incidents and apply them to the work place.
Pre-requisites
These are the admission requirements:
- Participants with the following competency ratings from the Employability Skills are eligible:
- Listening/Speaking Min. Level 7
- Reading/Writing Min. Level 7
- Numeracy Min Level 7
Course Outline
Plan for performance of security Team
- Identify and determine the purpose, roles, responsibilities and accountabilities of the team of security officers
- Plan work tasks and schedules with security team members to enable achievement of team goals and objectives in accordance with organisational procedures
- Identify and clarify team requirements within the security officers to ensure an accurate interpretation and understanding of work specifications
- Agree on performance measures and requirements with the security team
- Provide appropriate support to the security team as required to identify and resolve problems that may impede its performance
Lead to influence security team performance
- Model positive behaviour and performance to security officers
- Suggest improvements to organisational standards and values which may damage the organisations image using established communications channels
- Encourage security officers to work responsibly and improve performance
- Encourage security officers to work together as a team
- Assist management to ensure ideas and information receive the acceptance and support of other security officers
Assess security team performance
- Monitor competencies of individual security officers and the team systematically to assess progress in achieving security team goals and objectives
- Carry out monitoring of security officers individual and team performance against defined performance criteria in accordance with organisational procedures
- Identify strengths and weaknesses of security officers in the team and assess developmental requirements of security officers in accordance with organisational human resource plan
- Identify variations in the quality of work performance of individual security officers and take positive action to address deficiencies
- Refer to appropriate person(s) for performance issues that cannot be rectified or resolved with individual security officers
Review security team performance
- Provide security officers with constructive feedback, positive support and advice on individual and/or team performance
- Identify areas and priorities for development based on an analysis of assessed performance and skill and knowledge levels against personal and team goals
- Identify and arrange for developmental opportunities to improve security officers individual and team competence
- Review individual and security team goals and objectives regularly to meet changes in client requirements and/or organisational direction
- Recommend development plans for each security officer to appropriate person to identify relevant development activities in accordance with organisational requirements
Certificate Obtained and Conferred by
Statement of Attainment (SOA) from SkillsFuture Singapore (SSG) will be issued for each module graded competent. SOA reflected as –
Fees and Funding
Medium of Instruction & Trainer
- Practice Performance
- Interview
- Oral Questions
Trainer: Trainee Ratio is 1: 20
Price
| Individual Sponsored | Company Sponsored | |||||
| Non-SME | SME | |||||
| w/o GST | w GST | w/o GST | w GST | w/o GST | w GST | |
| Original Course Fee | $980.00 | $1,048.60 | $980.00 | $1,048.60 | $980.00 | $1,048.60 |
| Singapore Citizens & PRs aged
21 years and above |
$572.00 | $640.60 | $572.00 | $640.60 | $380.00 | $448.60 |
| Singapore Citizens aged 40
years and above (Mid-Career Enhanced Subsidy) |
$380.00 | $448.60 | $380.00 | $448.60 | $380.00 | $448.60 |
Remarks:
SkillsConnect Code: –
Individual Sponsored
- Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding
- Eligible Singapore Citizens can use their PSEA funds to offset course fee payable after funding
- NTUC Union Members can use their UTAP Funding to offset course fee only after full deduction from their SkillsFuture Credit and PSEA funds (where applicable)
Company Sponsored
- Absentee Payroll claimable by Non-SMEs: Up to 80% of hourly basic salary capped at $4.50/hr
- Absentee Payroll claimable by SMEs: Up to 90% of hourly basic salary capped at $7.50/hr
SkillsFuture Credit
- Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after SSG funding
Union Training Assistance Programme (UTAP)
- NTUC members enjoy UTAP* benefit of up to $250 each year when you sign up for courses with NTUC LearningHub
* UTAP supports 50% of the course fees paid cap at $250 per year. You must be a union member throughout the course duration and at the time of claim. You must achieve a minimum of 75% attendance for each application and have sat for all prescribed examinations. Other terms and conditions apply.
Terms and conditions apply. NTUC LearningHub reserve the right to make changes or improvements to any of the products described in this document without prior notice.
Prices are subject to other LHUB miscellaneous fees.
| Batch ID | Course Period | Course Title | Funding Available |
Duration (Hours) |
Session (Hours) |
Venue | Available Seats |
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What Others Also Enrolled In
SECURITY RISK ANALYSIS (ASSESS AND ADDRESS SECURITY RISKS)
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INCIDENT RESPONSE (CONTRIBUTE TO THE MANAGEMENT OF SECURITY INCIDENTS)
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MANPOWER PLANNING (CONDUCT OPERATION BRIEFING AND DEBRIEFING)
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PERFORMANCE MANAGEMENT (LEAD AND MANAGE A TEAM OF SECURITY OFFICERS)
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MANPOWER PLANNING (MONITOR AND REVIEW SECURITY OPERATIONS)
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ACCESS CONTROL MANAGEMENT (PERFORM SECURITY COMMAND CENTRE ACTIVITIES AT CLIENT'S PREMISES)
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SECURITY OPERATION COMPLIANCE (PERFORM SUPERVISORY DUTIES WITHIN LEGAL FRAMEWORK)
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