DMRCSE: CONFLICT RESOLUTION MANAGEMENT (MANAGE AND RESOLVE CONFLICT IN SECURITY ENVIRONMENT)
CONFLICT RESOLUTION MANAGEMENT (MANAGE AND RESOLVE CONFLICT IN SECURITY ENVIRONMENT)
Course Duration
Mode of Assessment
- To be conducted by an LHUB representative
- Work observation
- discussion, presentation, project work
- throughout the entire training duration and final interview session
- Short-answer written test questions
- carried out in a class on a separate day after the training phase
Who Should Attend
- Security Supervisors with Full Advance Certificate
- Security Agency Manager
- Security Operations Manager
- Chief Security Officer
- Security Executives
- PMET individual who meet the minimum requirement pre-requisites
What's In It for Me
- Nationally recognized diploma in security management.
- Gain knowledge and skills to assess conflict situations confidently.
- Be able to develop strategies to resolve conflicts and negotiate for resolution and closure.
Courses Schedule
Next available schedule
Course Objectives
This course enables security personnel to assess conflict situation, develop strategies to resolve conflict, negotiate resolution and closure.
Pre-requisites
These are the admission requirements:
- Obtained Advanced Certificate in Security Supervision and at least a “N” level educational qualification
OR
- At least an “O” level educational qualification with at least 2 years of working experience
OR
- Participants with the following competency ratings from the Employability Skills are eligible:
- Listening/Speaking Min. Level 7
- Reading/Writing Min. Level 7
- Numeracy Min. Level 7
Course Outline
On completion of this unit, learner shall be able to:
Assess conflict situation
- Define conflict clearly and highlight points of differences/ contention objectively
- Distinguish between facts and interpretation
- Assess conflict situation to determine level of threat
- Identify common concerns and goals in conflict
- Use effective communication techniques to ensure understanding of information received or relayed
- Seek support or advice from appropriate person when needed
Develop strategies to resolve conflict
- Identify types of conflict
- Identify persons involved in conflict
- Identify and develop appropriate strategies to resolve conflict
- Address problem not person
- Identify factors which might impact safety and security of persons involved and formulate and implement appropriate responses or contingency measures following organisational procedures
- Apply appropriate techniques to maintain positive and effective interactions and minimise aggressive behaviour, taking cultural differences into account
Negotiate resolution
- Identify and analyse styles of negotiation
- Identify and analyse signs of agreement
- Identify and analyse signs of disagreement
- Assess sources of power
- Use negotiation techniques to maintain positive interaction and divert and minimise aggressive behaviour
- Communicate in courteous manner which reflect sensitivity to individual social and cultural differences
- Adapt negotiation tactics to counter party’s style
- Evaluate negotiation content to act in decisive manner
Negotiate closure
- Negotiate for mutually acceptable solution by all parties
- Communicate outcome of negotiation to appropriate person
Certificate Obtained and Conferred by
Statement of Attainment (SOA) from SkillsFuture Singapore (SSG) will be issued for each module graded competent. SOA reflected as SSEC-PDV-4002-1.1 Conflict Resolution Management.
Fees and Funding
Medium of Instruction & Trainer
- Lecture / Group Discussion
- Case Study / Group Discussion & Presentation
- Project Work / Group Discussion, Presentation and Individual Submission
Trainer: Trainee Ratio is 1:15
Price
| Individual Sponsored | Company Sponsored | |||||
| Non-SME | SME | |||||
| w/o GST | w GST | w/o GST | w GST | w/o GST | w GST | |
| Original Course Fee | $1,035.00 | $1,107.45 | $1,035.00 | $1,107.45 | $1,035.00 | $1,107.45 |
| Singapore Citizens & PRs aged
21 years and above |
$645.00 | $717.45 | $645.00 | $717.45 | $103.50 | $175.95 |
| Singapore Citizens aged 40
years and above (Mid-Career Enhanced Subsidy) |
$103.50 | $175.95 | $103.50 | $175.95 | $103.50 | $175.95 |
Remarks:
SkillsConnect Code: CRS-Q-0037822-SEC
Individual Sponsored
- Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding
- Eligible Singapore Citizens can use their PSEA funds to offset course fee payable after funding
- NTUC Union Members can use their UTAP Funding to offset course fee only after full deduction from their SkillsFuture Credit and PSEA funds (where applicable)
Company Sponsored
- Absentee Payroll claimable by Non-SMEs: Up to 80% of hourly basic salary capped at $4.50/hr
- Absentee Payroll claimable by SMEs: Up to 90% of hourly basic salary capped at $7.50/hr
SkillsFuture Credit
- Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after SSG funding
Union Training Assistance Programme (UTAP)
- NTUC members enjoy UTAP* benefit of up to $250 each year when you sign up for courses with NTUC LearningHub
* UTAP supports 50% of the course fees paid cap at $250 per year. You must be a union member throughout the course duration and at the time of claim. You must achieve a minimum of 75% attendance for each application and have sat for all prescribed examinations. Other terms and conditions apply.
Terms and conditions apply. NTUC LearningHub reserve the right to make changes or improvements to any of the products described in this document without prior notice.
Prices are subject to other LHUB miscellaneous fees.
| Batch ID | Course Period | Course Title | Funding Available |
Duration (Hours) |
Session (Hours) |
Venue | Available Seats |
Online Payment |
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