Increase Customers Satisfaction and Grow Your Business Through Data & Insights
Increase Customers Satisfaction and Grow Your Business Through Data & Insights
Class Date: 24 – 26 November 2021
Duration: 2.5 Days
Mode of delivery: Virtual
Course Fees: $363 (For SMEs Companies With Fundings)
Course Fees Without Funding: $3,210
INCREASE CUSTOMERS SATISFACTION AND GROW YOUR BUSINESS THROUGH DATA & INSIGHTS.
The Data Processes and Visualisation Programme is specially curated for companies in the Food and Beverage Industry. The unique key component in the Programme is equipping companies with the knowledge to utilise the Customer Analytics Platform (CAP) – a tool developed based on the national Customer Satisfaction Index of Singapore or CSISG, that is rigorously tested with validated models specifically for F&B industry.
The CAP benefits companies in data collection via surveys, analysis, visualization, and interpretation for management decision making.
Hence, this one-stop solution will help you to:
- Measure & track customer satisfaction performance and attributes.
- Compare performance against customisable benchmarks.
- Implement targeted service improvement strategies.
- More efficient utilisation of resources to improve productivity.
- Obtain insights in an affordable manner
- Help your organisation understand and leverage customer insights to improve your business performance.
WHAT IS THE CUSTOMER ANALYTICS PLATFORM?
DATA PROCESSES AND VISUALIZATION PROGRAMME
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Participants will be able to design models, create reports from various sources and embed reports into business applications. They will also learn to analyse and derive insights on customer satisfaction performance with the Customer Analytics Platform (CAP).
KEY FEATURES OF CAP
- Store Performance: Identify problem areas within the individual store/outlet.
- Survey Progress: Track survey completion for the individual store/outlet.
- Time Comparison: Compare performance between two different periods of time.
- Internal Comparison: Compare performance for all stores/outlets in one dashboard & identify under-performing areas and stores/outlets.
- External Benchmarking: Compare company performance with the top five on the national index.
- Impact Analysis: Optimize resource allocation by identifying areas important to customers.
- Overall Performance: Strategic overview of the business at any point of time.
WHAT DO YOU GET?
FUNDINGS AVAILABLE
We encourage your organisation to leverage on the available SkillsFuture Singapore (SSG) Funding and Enhanced Absentee Payroll (EAP) to embark on our carefully curated digitalisation tracks in partnership with FinLab UOB and Ngee Ann Polytechnic, USME, e2i and Singapore Management University.
Course Fees: $363.00 ( after 90% Subsidy)