Phyu Me Zaw

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COMMUNICATE AND RELATE EFFECTIVELY AT THE WORKPLACE (ES-IP-101G-1) (SYNCHRONOUS E-LEARNING)

POPULAR Funded

Course Duration

16.0 hr(s)

Mode of Assessment

Written and Oral Exam

Who Should Attend

The job role(s)/ occupations that this unit would be relevant to may include those whose skills, knowledge and work activities undertaken are represented by the level of complexity that fits into the following description:

Nature of Skills and Knowledge:

For performing a narrow range of basic and routine work activities under a predictable work context
Mainly factual and procedural

Nature of Work Activities:

Performed under clearly specified boundaries and close supervision
Requires minimal judgement
Some accountability
Rely on standard operating procedures to solve problems

Course Overview

Use effective communication techniques to interpret, clarify, analyse and respond to information received, and use effective negotiation skills to resolve conflicts for a win-win outcome, taking into consideration social and cultural differences.

Hybrid Work Environment

The Covid 19 pandemic is reshaping the future of work and affecting the way people communicate with one another as organisations begin to accept office time blended with remote work arrangements as the new normal. Use effective communication techniques to interpret, clarify, analyse and respond to information received. Use effective negotiation skills to resolve conflicts for a win-win outcome, taking into consideration social and cultural differences in an increasingly digital workplace.

Course Schedule

Next available schedule

See All Schedules

Course Objectives

On completion of this unit, the participant will be able to perform the following:

Interpret and analyse information received
Plan response to information received taking into account the social and cultural background of the recipient of information
Use appropriate communication techniques that consider social and cultural differences to clarify and respond to information received
Identify signs, stages and causes of conflict with individuals or groups of people
Define the conflict and highlight points of differences/ contention objectively, taking into consideration social and cultural differences of parties involved
Negotiate for mutually acceptable solutions by all parties using effective communication and negotiation skills
Communicate the outcome of negotiations and propose relevant recommendations with justifications to supervisor

Hybrid Work Environment

On completion of this unit, the participant will be able to perform the following:

Interpret and analyse information received in both the physical and virtual work environments
Plan response to information received taking into account the social and cultural background of recipient of information
Use appropriate communication techniques that consider social and cultural differences to clarify and respond to information received from various comms channels in a digital age
Identify signs, stages and causes of conflict with individuals or groups of people in a hybrid work environment
Define the conflict and highlight points of differences/ contention objectively, taking into consideration social and cultural differences of parties involved
Negotiate for mutually acceptable solutions by all parties using effective communication and negotiation skills
Communicate outcome of negotiation and propose relevant recommendations with justifications to supervisor

Pre-requisites

Learners are required to:

Be able to speak, listen, read and write English at a proficiency level equivalent to the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 4
Be able to manipulate numbers at a proficiency level equivalent to ES WSQ Workplace Numeracy (WPN) Level 4

Certificate Obtained and Conferred by

Statement of Attainment (SOA) from SkillsFuture Singapore (SSG)

Mapped to ES WSQ – ES WSQ – Communicate and Relate Effectively at the Workplace at Operations Level

Additional Details

Medium of Instruction & Trainer

English
Trainer : Trainee Ratio: 1 : 24
Training Methodology: Written assignment and Role play

Sample

Course Fee and Government Subsidies
	Individual Sponsored		Company Sponsored
	Individual Sponsored		Non-SME		SME
	Before GST	After GST	Before GST	After GST	Before GST	After GST
Full Course Fee (For Foreigners and those not eligible for subsidies)	$1,500.00	$1,635.00	$1,500.00	$1,635.00	$1,500.00	$1,635.00
For Singapore Citizens aged 39 and below and For all Singapore Permanent Residents (The minimum age for individual sponsored trainees is 21 years)	$750.00	$885.00	$750.00	$885.00	$450.00	$585.00
For Singapore Citizens aged 40 years and above	$450.00	$585.00	$450.00	$585.00	$450.00	$585.00

--------------

Price

<Test>

Course Fee and Government Subsidies
	Individual Sponsored		Company Sponsored
	Individual Sponsored		Non-SME		SME
	Before GST	After GST	Before GST	After GST	Before GST	After GST
Full Course Fee (For Foreigners and those not eligible for subsidies)	$1,500.00	$1,635.00	$1,500.00	$1,635.00	$1,500.00	$1,635.00
For Singapore Citizens aged 39 and below and For all Singapore Permanent Residents (The minimum age for individual sponsored trainees is 21 years)	$750.00	$885.00	$750.00	$885.00	$450.00	$585.00
For Singapore Citizens aged 40 years and above	$450.00	$585.00	$450.00	$585.00	$450.00	$585.00

<Option 1: Price table for CAT-A and CAT-B>

Course Fee and Government Subsidies
	Individual Sponsored		Company Sponsored
	Individual Sponsored		Non-SME		SME
	Before GST	After GST	Before GST	After GST	Before GST	After GST
Full Course Fee (For Foreigners and those not eligible for subsidies)	$1,565.55	$1,706.45	$1,565.55	$1,706.45	$1,565.55	$1,706.45
For Singapore Citizens aged 39 and below and For all Singapore Permanent Residents (The minimum age for individual sponsored trainees is 21 years)	$ 469.66	$ 511.93	$ 469.66	$ 511.93	$ 156.55	$ 198.82
For Singapore Citizens aged 40 years and above	$ 156.55	$ 198.82	$ 156.55	$ 198.82	$ 156.55	$ 198.82

<Option 2: Price table for IBF>

Course Fee and Government Subsidies
	Individual Sponsored		Company Sponsored
	Before GST	After GST	Before GST	After GST
Full Course Fee (For Foreigners and those not eligible for subsidies)	$360.00	$392.40	$360.00	$392.40
For Singapore Citizens aged 39 years and below and For all Singapore Permanent Residents (The minimum age for individual sponsored trainees is 21 years)	$180.00	$212.40	$180.00	$212.40
For Singapore Citizens aged 40 years and above	$108.00	$108.00	$108.00	$108.00

<Option 3: Price table for Non-Funded and CAT-C>

Course Fee
	Individual Sponsored		Company Sponsored
	Before GST	After GST	Before GST	After GST
Full Course Fee	$360.00	$392.40	$360.00	$392.40

Individual Sponsored Trainee

Company Sponsored Trainee

Singapore Citizens or Singapore Permanent Residents
From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses.
Trainee must pass all prescribed tests / assessments and attain 100% competency.
NTUC LearningHub reserves the right to claw back the funded amount from trainee if he/she did not meet the eligibility criteria.

Singapore Citizens or Singapore Permanent Residents
From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses.
Trainee must pass all prescribed tests / assessments and attain 100% competency.
NTUC LearningHub reserves the right to claw back the funded amount from the employer if trainee did not meet the eligibility criteria.

Individual Sponsored Trainee

Company Sponsored Trainee

SkillsFuture Credit:

Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding.

PSEA:

To check for Post-Secondary Education Account (PSEA) eligibility for this course, visit:
(a) SkillsFuture (TGS-2023036102) for Virtual Learning Class (VLC)
(b) SkillsFuture (TGS-2023036102) for Face-to-Face class
Scroll down to "Keyword Tags" to verify for PSEA eligibility.
If there is “PSEA” under keyword tags, the course is eligible for PSEA.
And if there is no “PSEA” under keyword tags, the course is ineligible for PSEA.
Not all courses are eligible for PSEA funding.

Absentee Payroll (AP) Funding:

$4.50 per hour, capped at $100,000 per enterprise per calendar year.
AP funding will be computed based on the actual number of training hours attended by the trainee.
Note: Courses / Modules under Professional Conversion Programme (PCP) will not be eligible for AP funding claim.

Individual Sponsored Trainee

Company Sponsored Trainee

SkillsFuture Credit:

Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding.

UTAP:

This course is eligible for Union Training Assistance Programme (UTAP).
NTUC members can enjoy up to 50% funding (capped at $250 per year) under UTAP.

PSEA:

To check for Post-Secondary Education Account (PSEA) eligibility for this course, visit:
(a) SkillsFuture (TGS-2023036102) for Virtual Learning Class (VLC)
(b) SkillsFuture (TGS-2023036102) for Face-to-Face class
Scroll down to "Keyword Tags" to verify for PSEA eligibility.
If there is “PSEA” under keyword tags, the course is eligible for PSEA.
And if there is no “PSEA” under keyword tags, the course is ineligible for PSEA.
Not all courses are eligible for PSEA funding.

Absentee Payroll (AP) Funding:

$4.50 per hour, capped at $100,000 per enterprise per calendar year.
AP funding will be computed based on the actual number of training hours attended by the trainee.
Note: Courses / Modules under Professional Conversion Programme (PCP) will not be eligible for AP funding claim.

Individual Sponsored Trainee	Company Sponsored Trainee
Singapore Citizens or Singapore Permanent Residents Trainee must achieve at least 75% attendance Trainee must pass all prescribed tests / assessments, and attain 100% competency NTUC LearningHub reserves the right to claw back the funded amount from trainee if he/she did not meet the eligibility criteria	Singapore Citizens or Singapore Permanent Residents Trainee must achieve at least 75% attendance Trainee must pass all prescribed tests / assessments, and attain 100% competency NTUC LearningHub reserves the right to claw back the funded amount from the employer if trainee did not meet the eligibility criteria

Individual Sponsored Trainee

Company Sponsored Trainee

SkillsFuture Credit:

Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding

PSEA:

Eligible Singapore Citizens can use their Post-Secondary Education Account (PSEA) funds to offset course fee payable after funding

UTAP:

NTUC Members can enjoy up to 50% funding (capped at $250 per year) under Union Training Assistance Programme (UTAP)

Absentee Payroll (AP) Funding:

$4.50 per hour, capped at $100,000 per enterprise per calendar year
AP funding will be computed based on the actual number of training hours attended by the trainee
Note: Courses / Modules under Professional Conversion Programme (PCP) will not be eligible for AP funding claim.

Terms and conditions apply. NTUC LearningHub reserve the right to make changes or improvements to any of the products described in this document without prior notice.

Prices are subject to other LHUB miscellaneous fees.

Course Code

CREW

Course Overview
Course Schedule
Course Objectives
Pre-requisites
Certificate Obtained and Conferred by
Additional Details

Before Funding 300

Please contact us through our enquiry form if there are no schedules available.

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Mode of Assessment

Who Should Attend

Course Overview

Course Schedule

Course Objectives

Pre-requisites

Certificate Obtained and Conferred by

Additional Details

What Others Also Enrolled In

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