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CERTIFIED AGILE SERVICE MANAGER (CASM)-P200527UDD

Funded

Course Duration

15.0 hr(s)

Who Should Attend

The target audience for the CASM course is

Anyone interested in learning about Agile and Scrum from a products and process perspective

Process owners and process designers

Developers who are interested in helping make processes more agile

Managers who are looking to bridge multiple practices into a DevOps environment

Employees and managers responsible for designing, re-engineering or improving process

Consultants guiding their clients through process improvement and DevOps initiatives

Internal and external suppliers Process stakeholders

Trainees must meet 100% attendance to qualify for claim.

What's In It for Me

Better. Faster. Stronger. Learn how to use Agile with ITSM (ITIL) to strengthen and secure your processes. A Certified Agile Service Manager is the working equivalent of a development Scrum Master. Together, Scrum Masters and Agile Service Managers can instill agile thinking into the entire IT organization as the basis of a DevOps culture.

Course Overview

NTUC LearningHub Course Code: IBFIT20

This course provides an introduction to Agile Service Management, the application, and integration of agile thinking into service management processes and process design projects. Agile thinking improves ITs effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements.

As Dev and Ops have been working in parallel with Dev focused on Agile/Scrum and Ops focused on ITSM/ITIL, this course strives to bring together individual achievements to deliver full business value. The course cross-pollinates Agile and ITSM practices to support end-to-end Agile Service Management, so Dev starts to manage services instead of products and Ops and ITSM become more agile by scaling to just enough process leading to improved flow of work and time to value.

Agile Service Management helps IT to meet customer requirements faster, improve the collaboration between Dev and Ops, overcome constraints in process workflows by taking an iterative approach to process design that will improve the velocity of process improvement teams to get more done.

This course positions learners to successfully complete the Certified Agile Service Manager exam.

Next available schedule

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Course Objectives

The learning objectives for Certified Agile Service Manager (CASM) include an understanding of:

What does it mean to be agile?
The Agile Manifesto, its core values, and principles
Agile concepts and practices including ITSM, Kanban, Lean and DevOps
Learn about SCRUM from a product and process perspective
Agile thinking and values into service management
Scrum roles, artifacts, and events as it applies to both products and processes
The two aspects of Agile Service Management:

Agile Process Improvementensuring processes are lean and deliver just enough control
Agile Process Designapplying Agile practices to process design projects

Pre-requisites

Familiarity with IT service management processes and ITIL is recommended
Good to have Agile and Scrum knowledge prior to the course

Course Outline

Why Agile?

The IT challenge today
What does it mean to “be agile”?
Why is Agile?
The Agile Manifesto
Agile principles

What does it take to “be agile”?

Exercise: Reviewing Agile values
Agile practices
Scrum
Kanban
Lean
ITIL/ITSM
DevOps
Continuous Integration
Continuous Delivery
Exercise: Leveraging multiple frameworks

What is Agile Service Management (Agile SM)?

Definition and value
Two aspects of Agile SM
Agile Process Design
Agile Process Improvement

Process design basics

The elements of a process
The 10 steps of process design

An Agile approach to process design

Characteristics of an Agile Process
How much is “just enough”?
Minimum Viable Product

Scrum Basics

Scrum pillars, values, and components
Important terms

Scrum Roles

Product owner
ScrumMaster
Team

Scrum artifacts

Product Backlog

Creating user stories

Increment
Product backlog refinement
Sprint Backlog
Burndown chart

Agile Service Management artifacts

Process Backlog

User stories and ITSM processes

Process increment
Sprint Backlog (Agile SM context)
Burndown chart (Agile SM context)
Exercise: Writing a meaningful user story

Scrum Events

Timeboxes
Release planning meeting
Sprint planning meeting
Daily Scrum
Sprint Review
Sprint Retrospective
Definition of Done

Agile Service Management Events

Process planning meeting
Sprint planning meeting
o Strategic and process activity sprints
The Definition of Done for process sprints
Daily Scrum (Agile SM context)
Sprint Retrospective (Agile SM context)

Agile Process Improvement

Agile Process Improvement audits
The Process Backlog as a CSI Register
CSI Sprints and Plan-Do-Check-Act

Exercise: Assessing process agility

Agile Service Management technologies

Aligning Agile SM and Agile software development

Getting started with Agile Service Management

Certificate Obtained and Conferred by

Official Certification Exam

Successfully passing (65%) the 60-minute exam, consisting of 40 multiple-choice questions, leads to the candidates designation as a Certified Agile Service Manager. The certification is governed and maintained by the DevOps Institute.

Additional Details

Medium of Instruction & Trainer

Medium of Instruction: English

Trainer: Trainer Ratio is 1:30

Additional Note

PDUs for Maintaining PMP Credential

This course is eligible for PDU Credits. Upon successful completion of this course, Project Management Professional (PMP) credential holders will be awarded 16 PDUs. Applicants need to access the PMI CCR System at https://ccrs.pmi.org/search/ to claim their PDU points with the following details:

Provider ID: 3163

Activity ID: IBFIT20

Activity Name: Certified Agile Service Manager (CASM)

To view the full listing of courses that is eligible for PDU points, visit https://www.ntuclearninghub.com/pdu-points/

Price

		Course commencing after 1 July 2021
		(90% funded)
Course Fee
Full Course Fee	$1,750.00
Full Course Fee with GST	$1,872.50
Nett amount after Funding
Singapore Citizens & Permanent Residents**	Individual	$187.25*
	Corporate	$297.50*

* includes 7% GST

Eligibility

Individual:

Singapore Citizens or Singapore Permanent Residents physically based in Singapore
Trainee has to complete 100% attendance and pass all relevant assessments and examinations
NTUC LearningHub reserves the right to claw back the funded amount from trainee if he/she did not meet the eligibility criteria

Corporate:

Singapore Citizens or Singapore Permanent Residents physically based in Singapore
Company must be Financial Institutions regulated by MAS (licensed or exempted from licensing), or involved in supporting financial sector activities. FinTech firms must be certified by Singapore FinTech Association (SFA)
Trainee has to complete 100% attendance and pass all relevant assessments and examinations
Eligible company-sponsored trainees will be able to clock CPD hours upon successful course completion

Class Allowance

For all courses commencing after 1st July 2021 and before 31st December 2021 :

Singapore Citizens and permanent residents of all ages will receive course fee subsidies of 90%
The course fee for individuals and corporates are shown in the pricing table.
Training Allowance – $10 per training and assessment hour (Sponsoring companies in Finance and Banking)

Terms and conditions apply. NTUC LearningHub reserve the right to make changes or improvements to any of the products described in this document without prior notice.

Prices are subject to other LHUB miscellaneous fees.

Course Code

IBFIT20

Course Overview
Course Objectives
Pre-requisites
Course Outline
Certificate Obtained and Conferred by
Additional Details

Before Funding 1750

Please contact us through our enquiry form if there are no schedules available.

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IBFIT20: CERTIFIED AGILE SERVICE MANAGER (CASM)-P200527UDD

CERTIFIED AGILE SERVICE MANAGER (CASM)-P200527UDD

Course Duration

Who Should Attend

What's In It for Me

Course Overview

Course Objectives

Pre-requisites

Course Outline

Certificate Obtained and Conferred by

Additional Details

Medium of Instruction & Trainer

Additional Note

Price

What Others Also Enrolled In

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