MDCTB: DETERRENCE (MANAGE DISORDERLY CONDUCT & THREATENING BEHAVIOR)
DETERRENCE (MANAGE DISORDERLY CONDUCT & THREATENING BEHAVIOR)
Course Duration
Mode of Assessment
An assessment (2 hours) will be conducted by POLWEL at the end of the module
Who Should Attend
This security training course is suitable for security officers or guards who would like to gain new skills in their job to enhance their career advancement opportunities.
What's In It for Me
- Gain knowledge and skills in managing disorderly conduct.
- Deal with threatening and abusive behaviour appropriately.
- Learn how to escalate properly to supervisors and police and comply with legal requirements and operational procedures.
Courses Schedule
Next available schedule
Course Objectives
On completion of this module, participant will gain knowledge skills in managing disorderly conduct, deal with threatening and abusive behaviour and be able to apply them in the workplace.
Pre-requisites
- Minimum secondary 2 education
OR
- Participant with the following competency ratings from the Employability Skills is eligible:
- Listening/Speaking Min. Level 4
- Reading/Writing Min. Level 4
- Numeracy Min. Level 4
OR
- Participant may also be required to undergo a pre-qualifying test during registration.
OR
- Participant who have taken WSQ Basic Licensing Units (Handle Security Incidents & Services and Provide Guard & Patrol Services either under WSQ or NSRS) is also eligible.
Course Outline
- Prepare and dress according to organisational grooming standards
- Clarify details of work assignment and requirement for the day
- Prepare area for work activities
Deter Threatening Behaviour Through Visible Security Presence
- Identify areas of activities that may be high risk to abnormal behaviour
- Show visible presence in designated areas to deter abnormal behaviour
- Recognise abnormal behaviour promptly
- Discourage abnormal behaviour with another security officer in pair
- Report to supervisor or control room for reinforcements to deal with abnormal behaviour
- Refer to briefing notes and instructions from clients on management of banned characters
- Report details of intrusion to appropriate authorities in the event of entry of persons
- Escalate situation to supervisor or police, in the case of emergency or fire
- Comply with legal requirements and organisational procedures when deterring threatening behaviour through visible security presence
Deal With Disorderly/threatening Behaviour
- Identify disorderly/threatening behaviour
- Respond quickly to abnormal behaviour together with other security officer
- Demonstrate effective communication skills
- Get immediate help from others, when necessary if situation escalates
- Report details of adverse behaviour to appropriate authorities
Certificate Obtained and Conferred by
Statement of Attainment (SOA) from SkillsFuture Singapore (SSG) will be issued for each module graded competent. SOA reflected as SEC-ICM-1001-1.1 Deterrence.
Fees and Funding
Medium of Instruction & Trainer
- Theory (30%) – Knowledge, Comprehension & Discussion
- Practical (60%) – Role-play, demonstration & case study
- Revision (10%)
Trainer: Trainee Ratio is 1: 20
Price
| Individual Sponsored | Company Sponsored | |||||
| Non-SME | SME | |||||
| w/o GST | w GST | w/o GST | w GST | w/o GST | w GST | |
| Original Course Fee | $515.00 | $551.05 | $515.00 | $551.05 | $515.00 | $551.05 |
| Singapore Citizens & PRs aged
21 years and above |
$209.00 | $245.05 | $209.00 | $245.05 | $65.00 | $101.05 |
| Singapore Citizens aged 40
years and above (Mid-Career Enhanced Subsidy) |
$65.00 | $101.05 | $65.00 | $101.05 | $65.00 | $101.05 |
Remarks:
SkillsConnect Code: CRS-Q-0037833-SEC
Individual Sponsored
- Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding
- Eligible Singapore Citizens can use their PSEA funds to offset course fee payable after funding
- NTUC Union Members can use their UTAP Funding to offset course fee only after full deduction from their SkillsFuture Credit and PSEA funds (where applicable)
Company Sponsored
- Absentee Payroll claimable by Non-SMEs: Up to 80% of hourly basic salary capped at $4.50/hr
- Absentee Payroll claimable by SMEs: Up to 90% of hourly basic salary capped at $7.50/hr
SkillsFuture Credit
- Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after SSG funding
Union Training Assistance Programme (UTAP)
- NTUC members enjoy UTAP* benefit of up to $250 each year when you sign up for courses with NTUC LearningHub
* UTAP supports 50% of the course fees paid cap at $250 per year. You must be a union member throughout the course duration and at the time of claim. You must achieve a minimum of 75% attendance for each application and have sat for all prescribed examinations. Other terms and conditions apply.
Terms and conditions apply. NTUC LearningHub reserve the right to make changes or improvements to any of the products described in this document without prior notice.
Prices are subject to other LHUB miscellaneous fees.
| Batch ID | Course Period | Course Title | Funding Available |
Duration (Hours) |
Session (Hours) |
Venue | Available Seats |
Online Payment |
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