SFJPCM4: PEOPLE CHANGE MANAGEMENT LEVEL 4 POWERED BY JOHN MAXWELL
PEOPLE CHANGE MANAGEMENT LEVEL 4 POWERED BY JOHN MAXWELL
Course Duration
Mode of Assessment
Written Assessment.
Who Should Attend
- This course is designed for the PMEs who are often the change agents in their organisations
- Professionals, Senior Executives, Leaders, Heads of Department, Managers, Assistant Managers, Aspiring Managers
Course Overview
We are operating in a Volatile, Uncertain, Complex and Ambiguous (VUCA) business environment today. Organisations across sectors are experiencing changes such as mergers, restructuring, the introduction of new products, reorganisations within departments or even technological disruptions.
Leaders in organisations, are often the key to effect the change. Change capability is one competence most leaders require today. They need to be equipped with the knowledge and skills to manage their teams in the change process. By having the right capabilities, you can better manage change, and change initiatives to meet the desired business outcomes more effectively.
PMEs are often the key to change management as change agents in their organisations. They need to be equipped with the right expectations of change, processes, strategies and most importantly how to ease their teams in the organisation.
This course seeks to equip you with the skills to help lead change with the right mindset and expectations when faced with change. You will acquire the knowledge to manage change within the organisation and emerge as facilitators of change within their organisations. Change will no longer be seen as daunting if it is well managed and the desired outcomes for businesses can be achieved.
Course Schedule
Next available schedule
Course Objectives
At the end of the programme, you will be able to:
- Support enterprising behaviour and risk-taking among team leaders by modelling enterprising behaviours and rewarding innovation to encourage desired behaviours
- Understand the legal and ethical considerations relating to change management
- Understand the organisational policies and procedures relating to the change management
- Understand the relevant professional or industry codes of practice and standards relating to change management
- Understand the key concepts and importance of a learning organisation in relation to organisational change
- Assign roles and responsibilities to implement change strategies and processes
- Identify systems and behaviours that may support or limit implementation activities to facilitate implementation
- Understand the theories and principles of change management
- Work with team leaders to anticipate and plan for predictable consequences of change by applying systems thinking
- Demonstrate empathy by acknowledging and addressing the feelings and perspectives of team leaders arising from the impact of change implementation to ensure individual needs are addressed
- Identify competencies to help individuals and teams to respond positively to change
- Analyse data and feedback from team leaders to establish trends and identify actions and resources required to ensure change processes generate required benefits
- Understand the differences between and attributes of positive and negative risks
Pre-requisites
Learners must be able to:
- Listen and speak English at a proficiency level equivalent to the Employability Skills Workforce skills Qualifications (ES WSQ) Workplace Literacy (WPL) Level 6
- Read and Write English at a proficiency level equivalent to the ES WSQ WPL Level 6
- Manipulate numbers at a proficiency level equivalent to ES WSQ Workplace Numeracy (WPN) Level 6
- Have at least 3 years of working experience in Professionals, Managers & Executives (PMEs) role
Course Outline
1. Facilitate Innovation at Workplace
a. Support enterprising behaviour and risk-taking among team leaders by modelling enterprising behaviours and rewarding innovation to encourage desired behaviours
b. Identify opportunities for growth or improvement based on current achievements
c. Understand the legal and ethical considerations relating to change management
d. Understand the organisational policies and procedures relating to the change management
e. Understand the relevant professional or industry codes of practice and standards relating to change management
f. Understand the key concepts and importance of a learning organisation in relation to organisational change
The topics include:
- Why organisations need to implement changes
- Apply the Law of Environment to thrive on growth in changing times
- Assess organisations readiness for change by identifying key change characteristics internally and externally using a checklist for change
- Identify organisational structure and policies within an organisation which may be affected due to change
- Understand that leading change can be difficult
- Apply the 5 disciplines of a learning organisation to lead change
2. Manage Implementation of Change Strategies and Process
a. Assign roles and responsibilities to implement change strategies and processes
b. Identify systems and behaviours that may support or limit implementation
c. activities to facilitate implementation
d. Understand the theories and principles of change management
The topics include:
- Change roles and responsibilities within the organisation
o Change implementers
o Change initiators
o Change recipients
o Change facilitators
- 9 principles of a change process in managing change
- Change management process using PLANAHEAD
3. Developing the Change Agent
a. Work with team leaders to anticipate and plan for predictable consequences of change by applying systems thinking
b. Demonstrate empathy by acknowledging and addressing the feelings and perspectives of team leaders arising from the impact of change implementation to
ensure individual needs are addressed
c. Identify competencies to help individuals and teams to respond positively to change
The topics include:
- 9 qualities required to lead change within the organisation by creating a change climate
- Using the law of catalyst in teams to coach team members for change
- Help team manage change using 10 actions to help team accept change
4. Monitor and Evaluate Impact of Change
a. Analyse data and feedback from team leaders to establish trends and identify
actions and resources required to ensure change processes generate required benefits
b. Understand the differences between and attributes of positive and negative risks
c. Develop and review systems to share learnings from change implementation
processes to guide future actions for improvement
d. Keep abreast of change management systems and processes by subscribing to
diverse learning channels and participating in peer discussion platforms to enhance own knowledge for workplace application
The topics include:
- Various techniques for gathering data to measure change
- Factors of change into measurements for control
- Measurement and control processes to manage change
- Evaluation of change process and reflect on the change process
- Developing a learner within oneself for growth
Certificate Obtained and Conferred by
Participants who have successfully demonstrated competence in all the knowledge and skills requirements in this programme will be awarded with a Statement of Attainment (SOA) by SkillsFuture Singapore (SSG). This programme is offered on a modular basis only.
- Mapped to People Change Management
Additional Details
Medium of Instruction & Trainer
English
Trainer: Trainee Ratio is 1: 20
Price
| Individual Sponsored | Non-SME | SME | ||||
| w/o GST | w GST | w/o GST | w GST | w/o GST | w GST | |
| Original Course Fee | $650.00 | $695.50 | $650.00 | $695.50 | $650.00 | $695.50 |
| Singapore Citizens & PRs aged 21 years and above | $395.00 | $440.50 | $395.00 | $440.50 | $65.00 | $110.50 |
| Singapore Citizens aged 40 years and above | $65.00 | $110.50 | $65.00 | $110.50 | $65.00 | $110.50 |
For more information, please contact us at +65 6336 LHUB (5482).
When you sign in to your SkillsConnect account, please use the course reference number CRS-Q-0040219-INP to find this course.
Terms and conditions apply. NTUC LearningHub reserve the right to make changes or improvements to any of the products described in this document without prior notice.
Prices are subject to other LHUB miscellaneous fees.
| Batch ID | Course Period | Course Title | Funding Available |
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