SPMDO: SOLVE PROBLEMS AND MAKE DECISIONS AT OPERATIONS LEVEL (ES-ACE-102G-1) (SYNCHRONOUS E-LEARNING)
SOLVE PROBLEMS AND MAKE DECISIONS AT OPERATIONS LEVEL (ES-ACE-102G-1) (SYNCHRONOUS E-LEARNING)
Course Duration
Who Should Attend
The job role(s)/ occupations that this unit would be relevant to may include those whose skills, knowledge and work activities undertaken are represented by the level of complexity that fits into the following description:
Nature of Skills and Knowledge:
- For performing a narrow range of basic and routine work activities under a predictable work context
- Mainly factual and procedural
Nature of Work Activities:
- Performed under clearly specified boundaries and close supervision
- Requires minimal judgement
- Some accountability
- Rely on standard operating procedures to solve problems
Course Overview
Acquire techniques in problem-solving and decision making, including root cause analysis of problem, generating and evaluating alternative solutions, making appropriate decisions, and taking responsibility for the decisions within own circle of influence.
Next available schedule
Course Objectives
On completion of this unit, the participant will be able to perform the following:
- Identify symptom(s) of potential problem(s) at the workplace
- Identify deviations to workplace norms and practices from symptom(s) identified
- Use of appropriate tools and techniques to identify possible root cause(s) of problem(s)
- Identify impact of the problem(s) on ones job responsibilities and other parties involved
- Use creative and logical thinking to generate and select ideas to solve problem
- Use pertinent criteria to evaluate selected ideas to choose the most desirable solution(s) to the problem(s)
- Develop an action plan to implement the chosen solution(s)
- Use appropriate modes to communicate chosen solution(s) and action plan to relevant parties
- Evaluate the effectiveness of the implemented solution(s) and action plan and initiate corrective actions where necessary
-
Identify preventive measure(s) to avoid recurrence of similar problem(s) in the future
Pre-requisites
Learners are required to:
- Be able to speak, listen, read and write English at a proficiency level equivalent to the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 4
- Be able to manipulate numbers at a proficiency level equivalent to ES WSQ Workplace Numeracy (WPN) Level 4
Certificate Obtained and Conferred by
Statement of Attainment (SOA) from SkillsFuture Singapore (SSG)
Mapped to ES WSQ – ES WSQ – Solve Problems and Make Decisions at Operations Level
Additional Details
Medium of Instruction & Trainer
- English
- Trainer : Trainee Ratio: 1 : 24
- Training Methodology: Written assignment and Role play
Price
| Individual Sponsored | Non-SME | SME | ||||
| w/o GST | w GST | w/o GST | w GST | w/o GST | w GST | |
| Original Course Fee | $300.00 | $321.00 | $300.00 | $321.00 | $300.00 | $321.00 |
| Singapore Citizens & PRs aged 21 years and above | $60.00 | $81.00 | $60.00 | $81.00 | ||
| Singapore Citizens aged 40 years and above | $30.00 | $51.00 | $30.00 | $51.00 | ||
| Enhanced Training Support for SMEs Companies (90%) ** | $30.00 | $51.00 | ||||
Course reference code in SkillsConnect:
- For Training Grant application, please use the following reference code
Reference code: CRS-Q-0020950-ES
Skills Development Fund (SDF) and SkillsFuture Funding:
- Participants must attend at least 75% of the course, complete the exam with a pass or competent result
For Company Registration:
- Customers who are applying funding for trainee(s), please submit Training Grant applications in SkillsConnect website before registration
- Training Grant number is to be submitted together with the registrations
- Online applications are not applicable for companies applying funding with Absentee Payroll
- Payment for the course must be using company cheque or via GIRO
- For more information on SDF Training Grant application, please click HERE
Union Training Assistance Programme (UTAP):
Course may be applicable for UTAP funding. Please contact sales consultants for more information.
Terms and conditions apply. NTUC LearningHub reserve the right to make changes or improvements to any of the products described in this document without prior notice.
Prices are subject to other LHUB miscellaneous fees.
| Batch ID | Course Period | Course Title | Funding Available |
Duration (Hours) |
Session (Hours) |
Venue | Available Seats |
Online Payment |
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