FECEW: FACILITATE EFFECTIVE COMMUNICATION AND ENGAGEMENT AT THE WORKPLACE (ES-IP-301G-1)
FACILITATE EFFECTIVE COMMUNICATION AND ENGAGEMENT AT THE WORKPLACE (ES-IP-301G-1)
Course Duration
Who Should Attend
The job role(s)/ occupations that this unit would be relevant to may include those with some responsibilities for the work of others, usually related to an organisational sub-set of functions.
Course Overview
Promote effective communication within the team and use appropriate communication, conflict resolution and negotiation skills to build rapport and relationship with colleagues, stakeholders and customers, as well as resolve conflicts through negotiation while taking diversity issues into consideration.
Hybrid Team
The hybrid workplace has dramatically transformed how teams function and necessitated changes in the approach team leaders engage their staff. Promote effective communication within a team that works in office and remotely. Use appropriate communication, conflict resolution and negotiation skills to build rapport and relationship with colleagues, stakeholders and customers, as well as resolve conflicts through negotiation while taking diversity issues
Course Schedule
Next available schedule
Course Objectives
On completion of this unit, the participant will be able to perform the following:
- Communicate organisational communication policies and procedures to staff and monitor their compliance
- Maintain channels of communication to update staff on latest and relevant work-related information according to organisational communication policies and procedures
- Promote effective communication among staff taking into account diversity issues
- Use appropriate communication techniques and tools to suit different communication styles of people in formal and informal settings
- Assess conflict situation and develop appropriate conflict resolution strategies
- Resolve conflict using appropriate conflict resolution strategies, approaches and techniques
Hybrid Team
On completion of this unit, the participant will be able to perform the following:
- Communicate new norms in organisational communication policies and procedures to staff and monitor their compliance
- Maintain channels of communication to update staff on latest and relevant work-related information according to organisational communication policies and procedures
- Promote effective communication among staff working in a hybrid workplace, taking into account diversity issues
- Use appropriate communication techniques and digital tools to suit different communication styles of people in formal and informal setting
- Assess conflict situation and develop appropriate conflict resolution strategies
- Resolve conflict using appropriate conflict resolution strategies, approaches and techniques for both physical and virtual environments
Pre-requisites
Certificate Obtained and Conferred by
Statement of Attainment (SOA) from SkillsFuture Singapore (SSG)
Mapped to ES WSQ – Facilitate Effective Communication and engagement at the Workplace Supervisory Level
Additional Details
Medium of Instruction & Trainer
- English
- Trainer : Trainee Ratio: 1 : 24
- Training Methodology: Written assignment and Role play
Price
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For Classes commencing on or after 1st Jan 2022 |
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Individual Sponsored |
Company Sponsored |
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Non-SME |
SME |
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Before GST |
With GST |
Before GST |
With GST |
Before GST |
With GST |
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For International Students (Full Course Fee) |
$300.00 |
$321.00 |
$300.00 |
$321.00 |
$300.00 |
$321.00 |
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For Singapore Citizens and PRs |
$150.00 |
$171.00 |
$150.00 |
$171.00 |
$90.00 |
$111.00 |
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For Singapore Citizens aged 40 years and above |
$90.00 |
$111.00 |
$90.00 |
$111.00 |
$90.00 |
$111.00 |
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For classes commencing on or after 1st Jan 2023 (8% GST) |
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Individual Sponsored Trainee* |
Company Sponsored Trainee |
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Before GST |
With 8% GST |
Before GST |
With 8% GST |
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Full Course Fee (For International Students) |
$350 |
$378 |
$350 |
$378 |
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Subsidised Course Fee for Singapore Citizens and PRs |
$200.00 (column AL) |
$232.00 (column AM) |
$200.00 (column AL) |
$232.00 (column AM) |
|
Subsidised Course Fee for Singapore Citizens aged 40 years and above |
$120.00 (column AO) |
$152.00 (column AP) |
$120.00 (column AO) |
$152.00 (column AP) |
Funding Eligibility Criteria:
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Individual Sponsored Trainee |
Company Sponsored Trainee |
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Remarks:
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Individual Sponsored Trainee |
Company Sponsored Trainee |
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SkillsFuture Credit:
PSEA:
UTAP:
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Absentee Payroll (AP) Funding:
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Terms and conditions apply. NTUC LearningHub reserve the right to make changes or improvements to any of the products described in this document without prior notice.
Prices are subject to other LHUB miscellaneous fees.
| Batch ID | Course Period | Course Title | Funding Available |
Duration (Hours) |
Session (Hours) |
Venue | Available Seats |
Online Payment |
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