CLPQS: CUSTOMER MANAGEMENT (PROVIDE QUALITY SERVICES - CLPQS)
CUSTOMER MANAGEMENT (PROVIDE QUALITY SERVICES - CLPQS)
Course Duration
Mode of Assessment
On completion of this module, the participant will be equipped with the knowledge and skills required in maintaining good personal grooming and hygiene standards, proper interactions with customers and provide quality service delivery.
Who Should Attend
The WSQ cleaning aims to help workers in the cleaning industry obtain the fundamental skills and equip them with the basic knowledge of cleaning for their specific environment.
Course Overview
On completion of this module, the participant will be equipped with the knowledge and skills required in maintaining good personal grooming and hygiene standards, proper interactions with customers and provide quality service delivery.
Next available schedule
Course Outline
Observe good personal grooming, proper hygiene standards and display of a positive image
- Donning of neat and clean uniform/personal attire prior to commencement of cleaning activities
- Checking of overall disposition to ensure proper grooming and hygiene standards are met prior to commencement of cleaning activities
- Courteous greeting and the prompt assistance given to customers
- Consistent maintenance of tools, equipment, and supplies on trolley and placement of trolleys
- Manning of the work area during official working hours
Maintain good interpersonal relationship and proper communication with customers
- Courteous greeting and prompt assistance is given to customers
- Display of good posture and positive body language that translates to approachability to customers
- Taking initiative in offering assistance to customers
- Attentive listening to customer requests, queries, needs and complaints
Practice good service delivery
- Donning of appropriate Personal Protective Equipment (PPE) prior to commencement of cleaning activities
- Confirming that appropriate safety measures are taken before commencement of cleaning activities
- Monitoring of time taken for work activities
- Recording of completed work activities on the job card
Certificate Obtained and Conferred by
- Statement of Attainment (SOA) from SkillsFuture Singapore (SSG)
- Certificate of Attendance from NTUC LearningHub
Additional Details
Medium of Instruction & Trainer
- Lectures / Demonstrations / AV Presentations
- Practical training and role-plays
- Oral and written questions and answers
Trainer: Trainee Ratio is 1: 20
Price
| Individual Sponsored | Company Sponsored | |||||
| Non-SME | SME | |||||
| w/o GST | w GST | w/o GST | w GST | w/o GST | w GST | |
| Original Course Fee | $288.00 | $308.16 | $288.00 | $308.16 | $288.00 | $308.16 |
| Singapore Citizens & PRs aged
21 years and above |
$57.60 | $77.76 | $57.60 | $77.76 | $28.80 | $48.96 |
| Singapore Citizens aged 40
years and above (Mid-Career Enhanced Subsidy) |
$28.80 | $48.96 | $28.80 | $48.96 | $28.80 | $48.96 |
Remarks:
SkillsConnect Code: CRS-Q-0032281-EVS
Individual Sponsored
- Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding
- Eligible Singapore Citizens can use their PSEA funds to offset course fee payable after funding
- NTUC Union Members can use their UTAP Funding to offset course fee only after full deduction from their SkillsFuture Credit and PSEA funds (where applicable)
Company Sponsored
- Absentee Payroll claimable by Non-SMEs: Up to 80% of hourly basic salary capped at $4.50/hr
- Absentee Payroll claimable by SMEs: Up to 90% of hourly basic salary capped at $7.50/hr
SkillsFuture Credit
- Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after SSG funding
Union Training Assistance Programme (UTAP)
- NTUC members enjoy UTAP* benefit of up to $250 each year when you sign up for courses with NTUC LearningHub
* UTAP supports 50% of the course fees paid cap at $250 per year. You must be a union member throughout the course duration and at the time of claim. You must achieve a minimum of 75% attendance for each application and have sat for all prescribed examinations. Other terms and conditions apply.
Terms and conditions apply. NTUC LearningHub reserve the right to make changes or improvements to any of the products described in this document without prior notice.
Prices are subject to other LHUB miscellaneous fees.
| Batch ID | Course Period | Course Title | Funding Available |
Duration (Hours) |
Session (Hours) |
Venue | Available Seats |
Online Payment |
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